Senior Audio​/Video - AV Conferencing Engineer

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!

Cognizant Technology Solutions is looking for a Audio/Video - AV Conferencing Engineer to join our dynamic team, collaborate with cross‑functional teams to drive innovation and deliver impactful solutions that align with our company’s goals.

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud‑driven modernization and workplace and operational transformation to own the business in a secure environment.

Audio/Video AV Conferencing Engineer

Applications will be accepted until Mar 31, 2026

Candidates will need to work out of the Client’s office in Boston MA from Monday to Friday. Hybrid or remote work is not an option.

The Field Services Audio Video Conferencing Engineer is responsible for designing, implementing and maintaining enterprise‑grade audio and video conferencing solutions across meeting rooms, collaboration spaces and virtual platforms. This role ensures seamless communication experiences through proactive monitoring, troubleshooting and optimization of AV systems.

• Design and configure AV systems including microphones, speakers, cameras, displays and control systems.
• Ensure compatibility with IT infrastructure and networking standards.
• Prepare documentation for AV layouts, wiring diagrams and system configurations.
• Install and commission AV hardware and software in conference rooms and collaboration spaces.
• Configure codecs, video endpoints and control hubs (Cisco Control Hub Poly Lens).
• Perform device resets and firmware updates as needed.
• Provide real‑time technical support for video conferencing sessions and live events.
• Maintain hotline support for AV‑related incidents and Service Now requests.
• Troubleshoot hardware/software conflicts, connectivity issues and audio/video quality problems.
• Conduct routine health checks on AV systems including testing microphones, cameras and displays.
• Monitor system performance and apply patches/upgrades following change‑management processes.
• Support high‑profile meetings and webinars by managing AV setups and providing dry runs.
• Operate in‑house and portable AV systems during live events.
• Maintain AV inventory and update user guides and SOPs.
• Ensure compliance with organizational security and operational standards.
• Develop and maintain documentation for IT processes and procedures to facilitate knowledge sharing.
• Engage with stakeholders to understand their needs and provide tailored IT solutions.
• Monitor system performance and implement improvements to enhance efficiency and reliability.
• Stay updated with the latest technology trends to drive innovation and continuous improvement.

ITIL Certification

• Audio Conferencing
• Video Conferencing
• MS Teams Collaboration Suite
• Zooms Collaboration Suite
• Customer Interfacing Skills
• AV Hardware’s Troubleshooting
• ITIL Framework
• Configuration & Setup of AV Infra (Microphones, Speakers, Cameras, Displays, & Control systems)

• Ownership and Accountability
• Autonomy
• High Level of Integrity
• Clear Communication
• Creative Problem Solver

The annual salary for the position is between $80,000/year - $90,000/year and depends on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject…