Senior Manager, IT Program Management

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WHO YOU'LL WORK WITH

This team considers the full spectrum of people, tech, and process to help others at Bain achieve their goals. We aim to understand our partners in the business so well that our proposed architectures, apps, and automations really do improve their work lives. If you’re the sort of person who embraces change, who has an entrepreneurial spirit, and who friends and family still call for tech advice, this might be a great team for you.

WHERE YOU'LL FIT WITHIN THE TEAM

The Senior Manager, TSG Program Management leads complex, cross-functional programs that advance Bain’s strategic and technology priorities, partnering with senior leaders to translate business goals into structured delivery plans. They balance strategy and execution—driving coordination across business and technical teams, managing risk, and ensuring progress toward measurable outcomes. Senior Managers apply structured problem-solving and clear communication to maintain alignment, enable decision-making, and guide teams through change.

They strengthen delivery consistency by mentoring colleagues, reinforcing use of shared tools, and supporting smooth transitions to long-term ownership.

WHAT YOU'LL DO

• Leads complex, cross-functional programs that advance Bain’s strategic and technology priorities, in partnership with and under the guidance of senior leadership.
• Drives the solution-shaping process in partnership with functional leaders, integrating business and technical input to evaluate SaaS or implementation partners and balance feasibility, risk, and value trade-offs.
• Partners with business and technical teams to translate strategy into actionable delivery plans, defining scope, success measures, and governance to ensure clarity, accountability, and benefit realization.
• Communicates program progress, risks, and insights to stakeholders with clarity and context, ensuring leadership has the visibility needed for timely decisions and alignment on outcomes.
• Engages business and technical stakeholders to align plans, manage dependencies, and maintain shared accountability for delivery.
• Plans and supports a smooth transition from program delivery to long-term ownership, ensuring receiving teams are equipped to sustain outcomes and continue realizing value.

• Leads day-to-day execution across multiple interconnected work streams, managing risks, trade-offs, and issues to maintain momentum and accountability; flex across planning, coordination, and delivery activities as needed to support progress.
• Facilitates decision-making among stakeholders, surfacing misalignments early and coordinating with leadership to resolve them.
• Applies and adapts delivery methodologies and tools to fit program needs, maintaining discipline in tracking milestones, dependencies, financials, and benefit realization.
• Engage specialized expertise (e.g., Security, Change Enablement, Data Privacy) at appropriate points to support adoption, compliance, and sustainable outcomes.
• Monitors outcomes and benefit realization, identifying improvement opportunities and ensuring program results align with business objectives.
• Run regular feedback loops (e.g., retrospectives, health checks) to monitor team dynamics, identify improvement areas, and adjust program ways of working to maintain alignment and momentum
• May manage temporary or rotational staff like interns or contractors to complete this work.

• Contribute to advancing Bain’s program management capabilities by identifying…