Manager - Platform

Manager - Platform Support page is loaded## Manager - Platform Support locations:
Boston time type:
Full time posted on:
Posted 13 Days Agojob requisition :
MFS-231454

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.
** THE ROLE
** The Manager of Platform Support is responsible for managing the day-to-day L1/L2 support teams, operations of enterprise scheduling, incident/problem/change management, and outsourced production operations. This role ensures IT systems operate reliably and efficiently, aligning with departmental and organizational priorities. The Manager leads a team of professionals, adapts plans to address resource and operational challenges, and provides technical expertise to resolve complex issues.

By promoting collaboration, supporting continuous improvement, and maintaining vendor relationships, the Manager ensures that IT services support business needs while maintaining compliance and operational standards
** WHAT YOU WILL DO
** Operational Leadership
* Manage day-to-day operations for L1/L2 support teams, enterprise job scheduling, workload automation, incident/problem/change management, and IT production support.
* Adapt departmental plans and priorities to address operational needs and resource availability.

Team Leadership
* Provide direction and guidance to a team of professional staff; manage performance and support career growth.
* Foster accountability and teamwork within the department.

Operational Excellence
* Solve complex technical and operational issues by applying specialized knowledge.
* Act as the first point of escalation for incidents and service issues.

Collaboration & Stakeholder Engagement
* Partner with IT infrastructure, cybersecurity, development, and business teams to support effective service delivery.
* Contribute to cross-functional projects by providing expertise in platform support.

Risk, Compliance & Continuity
* Ensure compliance with internal policies, regulatory standards, and audit requirements.
* Support disaster recovery and business continuity activities, including testing.

Vendor Management
* Monitor vendor performance and ensure SLAs are met.
* Collaborate with external partners to maintain effective operations.
** WHAT WE ARE LOOKING FOR
*** Bachelor’s degree in Computer Science, Information Technology, or related field
* 6-8+ years of experience in enterprise IT and incident/problem/change management and platform support or operations, including 4+ years of people leadership.
* Hands-on experience with enterprise scheduling systems (e.g., Control-M, Auto Sys, Tidal)
* Strong technical expertise in IT operations and service management processes.
* Experience with AI and machine learning technologies, including their application in IT operations and support. (such as Robotic Process Automation (RPA), AI-Driven Monitoring Tools, and Predictive Analytics)
* Proficiency in data analysis and the use of AI tools to drive operational efficiencies and predictive maintenance.
* Understanding of AI-driven automation and its integration into existing IT processes.
* Proven ability to manage teams and achieve performance goals.
* Strong communication, collaboration, and problem-solving skills.
** PREFERRED SKILLS, QUALIFICATIONS & EXPERIENCE
*** Master’s degree in Computer Science, Information Technology, or related field.
* Experience in managing support operations for Investment Management companies.#LI-MB1

Base Salary Range: $ - $This position is eligible for competitive incentive bonus. At MFS, we believe in fair and transparent compensation. For that reason, we’re including the salary range for this position. This range reflects our good-faith expectation for what we’ll pay depending on the candidate’s experience, training and education. In addition to the salary, we also offer…