ServiceNow Team Sr. Manager

For this U.S. based position, the expected compensation range is $168,000 - $253,200 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States.

Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits), flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 20 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

The Service Now Team Senior Manager leads a high-performing team responsible for Service Now platform management, project delivery, and daily operations. This role serves as the strategic connector between digital/business stakeholders and the Service Now technology team—translating business pain points and strategic priorities into scalable, value‑driven Service Now solutions.

The mission of this role is to accelerate digital transformation, improve operational efficiency, and ensure a stable, sustainable Service Now platform aligned to Schneider Electric’s business needs. This position also drives platform strategy, cross‑functional alignment, and manages relationships with key partners such as Service Now, Fujitsu, and others.

• Lead, mentor, and manage a team of Service Now developers, administrators, and project specialists.
• Establish clear performance objectives and promote a business‑first mindset within the team.
• Serve as the primary liaison between technology teams and major business functions (SD, EIT, HR, Finance, Customer Service, etc.).
• Build strong relationships with business stakeholders to understand their challenges, process bottlenecks, and long‑term priorities.

• Direct the full lifecycle of Service Now‑enabled initiatives—from requirements and solution design to implementation, testing, and launch.
• Facilitate workshops to validate business needs, confirm feasibility, and ensure solutions resolve real operational issues.
• Oversee day‑to‑day platform operations including configuration, customization, integration, and SLA management.
• Strengthen DRP/BCP capabilities to ensure platform continuity and long‑term sustainability.

• Collaborate with SD teams and business leaders to design and maintain a comprehensive Service Now platform roadmap.
• Ensure roadmap alignment with corporate digital transformation strategies.
• Identify opportunities to optimize processes, reduce operational costs, and improve employee and customer experience through Service Now capabilities.

• Manage project budgets, resource allocation, timelines, and risk mitigation.
• Balance technical feasibility with business ROI to ensure successful delivery and measurable value.

• Promote knowledge sharing between technical teams and business users.
• Conduct training and enablement sessions to increase platform adoption and maximize Service Now value.
• Foster a collaborative environment that enhances partnership between technology and business teams.

Please note: At this time, we are unable…