Technical Deskside Analyst - Boston

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

Technology Experience (Tech Ex) Deskside Analyst is responsible for providing 1st and 2nd line deskside break/fix support within a high-demand onsite environment. This role ensures customer satisfaction targets are consistently met or exceeded by delivering expert technical support across Microsoft O365 products, desktop and laptop systems, MacOS, and mobile devices. The position operates as the primary onsite Technology Experience representative, collaborating with broader global support teams to resolve complex technical issues efficiently and professionally.

• Provide 1st and 2nd line break/fix support for hardware, software, and mobile device issues.
• Configure, install, monitor, and maintain desktop, laptop, MacOS, and mobile hardware and software environments.
• Support Microsoft O365 applications and Active Directory administration tasks.
• Deliver on-the-spot technical training and guidance to end users to improve system adoption and productivity.
• Maintain and manage support tickets using Service Now or similar ticketing platforms while adhering to SLA targets.
• Monitor performance against defined service metrics and ensure timely resolution of incidents.
• Identify and communicate process improvement opportunities to management.
• Collaborate on service improvement initiatives and operational technology projects.

• Required:
• Experience with common technologies including Windows, OSX, Office 365, AD, mobile, etc.
• Service Now or Ticketing Software experience
• Relevant experience performing and managing to clearly defined SLA targets
• Preferred (Optional):
• Someone who genuinely puts their customer first
• A team player who acts in the interest of all
• A passionate and motivated individual
• Awareness of ITIL fundamentals
• An excellent communicator, able to confidently communicate in person with customers
• Someone who can balance the requirements of a high demand/high criticality environment

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Paid-time-off options
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP Workforce Now

The base range for this contract position is $22.50 - $32.50 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Qualified applicants with arrest or conviction records will be considered.

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more nd8.io; and reach out today to explore opportunities to grow together! By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.