Desktop Support Technician L2

Company Overview

Join a leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide.

• Operating in 190+ countries
• Supported by 6,000+ skilled engineers globally
• Serving 200+ enterprise clients across multiple industries
• Committed to service excellence, operational reliability
  , and delivering high-quality IT support at scale

We are seeking a Desktop Support Technician to provide expert hardware and software support to employees and new hires across multiple locations. This role is ideal for highly organized, adaptable, and customer-focused individuals who thrive in fast-paced environments.

• Provide onsite and remote support for Windows and Apple desktops/laptops (IMAC – Installations, Moves, Additions, and Changes)
• Troubleshoot and resolve issues on Windows, macOS, and mobile devices
• Manage hardware refreshes, warranty repairs, and equipment redeployment
• Install, configure, and support networked printers and AV systems
• Oversee inventory, asset tagging, and depot operations
• Coordinate equipment shipments, returns, and asset reclaim
• Support executive/VIP users and perform AV system health checks
• Assist with onboarding new hires and provide walk-up support
• Maintain asset management systems and deliver weekly inventory/outflow reports
• Collaborate with external vendors for hardware repairs and field dispatch
• Ensure timely resolution of service requests and incidents
• Maintain compliance with internal standards and policies

• 3–5 years of experience in IT support roles
• Proficiency with Windows 10, macOS, and Microsoft Office Suite
• Experience imaging and deploying Windows OS
• Basic networking knowledge (
  TCP/IP, Ethernet, Windows Networking
  )
• Familiarity with asset management and inventory tracking
• Experience supporting networked printers and AV systems
• Excellent customer service and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to lift and move equipment up to 50 lbs
• Valid driver’s license with access to a personal vehicle

• Experience in the automotive manufacturing industry
• MCP and/or A+ certifications
• Help desk or call center experience
• Skilled in spreadsheet and reporting tools
• Strong written documentation and reporting abilities
• Experience supporting executive-level users

• Hands-on role in a collaborative environment
• Direct impact on user satisfaction and operational success
• Opportunity to work with diverse technologies and expand technical knowledge
• Supportive team culture with opportunities for growth