Senior Technical Support Engineer; Care Delivery
Listed on 2026-03-12
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IT/Tech
IT Support, Technical Support
Title: Senior Technical Support Engineer (Care Delivery)
Employment Type: 6-Month Contract-to-Hire
Start Date: ASAP
Work Model: Hybrid – 3 days onsite required
Compensation: 65-68/hr
About the RoleWe are hiring a Senior Technical Support Engineer to support a complex production application environment focused on care delivery workflows. This is a hands‑on troubleshooting role for someone who enjoys diagnosing real system problems — not a developer stop‑gap role.
You will investigate live production issues, analyze application behavior, read backend code, execute SQL queries, and either resolve problems directly or partner with engineering teams to drive fixes.
The ideal candidate is a career technical support professional who takes ownership of issues and thrives in a high‑impact operational environment.
What You’ll Do- Reproduce and diagnose complex production issues
- Read and interpret object‑oriented backend code
- Execute advanced SQL queries to validate system behavior
- Identify root cause and resolve issues when possible
- Escalate bugs to engineering with clear technical documentation
- Support ongoing operational stability of the platform
- Work within ticketing systems to manage incidents
- Improve support tooling and workflows
- Collaborate cross‑functionally with engineering and operations teams
- Strong object-oriented programming background in Java, Go, or Python (must be strong in at least one)
- Advanced SQL querying skills
- Application‑level troubleshooting experience
- Ability to read and debug code (not just run scripts)
- Experience working within ticketing/incident systems
- Experience as a Senior/Staff/Principal Technical Support Engineer
- Python scripting or automation experience
- Exposure to AI workflow optimization
- Healthcare or life sciences industry experience (nice to have)
- Strong ownership mindset — drives problems to resolution
- Not a developer seeking a temporary role
- Enjoys deep troubleshooting and operational stability work
- 6‑month contract to hire
- Hybrid (3 days onsite required)
- Candidates must reside in Boston, Raleigh, Dallas, or Waterloo
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