Office Services Tech

Site:
The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Responsible for planning, routing, and confirming service appointments to repair and service office equipment. Addresses equipment complaints, conducts diagnostic tests, and researches engineering and service manuals. Cleans parts and components, repairs disabled parts, and replaces parts.

Does this position require Patient Care? No

• Sets up and operates audiovisual equipment (flat-screens, podiums, microphones, etc.) throughout the hospital.
• Operates equipment in booths to videotape events, provides overflow for various meetings, provides computer overhead projection, slide and video projection and audio equipment.
• Assists professional community with their presentations, helping set up and organize for rounds/meetings.
• Maintains all equipment and provides Manager with inventory needs, such as bulbs for projectors, and maintains all systems, microphones, etc. in booths as well as other locations where AV equipment is used.
• Provides basic videotaping and editing using Adobe Creative Suite for rounds, meetings, presentations and uploading them to our server using HTML5 coding.
• Provides back-up webcasting services within the hospital 5.6.
• Support and record hybrid meetings using Zoom, Teams and any other video conferencing software.

• Sets up and operates audiovisual equipment (flat-screens, podiums, microphones, etc.) throughout the hospital. This includes delivering specifically requested equipment to various areas around the hospital at precise times. Incumbent is also responsible for setting up of AV equipment for some larger off-site events, working in teams.
• Operates the AV booth in the Bornstein Amphitheater, Zinner Conference Center, Hale Conference Center, etc., for physician rounds, department head meetings and any other presentations in various conference rooms/public spaces.
• Maintains all equipment and provides Manager with inventory needs, such as bulbs for projectors, and maintains all systems, microphones, etc. in booths as well as other locations where AV equipment is used.
• Provides basic videotaping and editing using Adobe Creative Suite for rounds, meetings, presentations and uploading them to our server or cloud system.
• Support and record hybrid meetings using Zoom, Teams and any other video conferencing software, including Live streaming for any hospital events.
• Assist with onsite/emergent needs for secure paper document disposal—works with current vendor (Stericycle/Shred-It) to provide gaps in this service.
• Provide onsite customer support for secure media disposal—host and maintain the container provided by current vendor (Environmental Integrity) for HIPAA-required media destruction.
• Provide onsite atrium furniture moving services for hospital sponsored events (saving $50k annually otherwise spent on contracted moving companies).
• Troubleshoot and maintain public-facing digital signage program (Tightrope Media Services / Carousel players); working with Strategic Communications and Partners IS to triage new requests.
• Small office moves/re-locations of individuals at the request of Real Estate and only if scope is reviewed and approved by Office Services Manager; projects can be completed off-hours depending on other competing duties and whether there is a paying sundry/grant # for the work; projects can be completed within shift hours if related to core hospital business needs and/or Office Services Manager approves.
• Performs various duties related to the receipt and distribution of all incoming U.S. mail, interoffice mail and packages for BWH.
• Shipping packages through Fed Ex/USPS online system and using Cubie for USPS.
• Support and…