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IT Service Delivery Lead Operations
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-03-14
Listing for:
Zelis
Full Time
position Listed on 2026-03-14
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst
Job Description & How to Apply Below
A leading healthcare technology firm in Boston is seeking a Service Delivery Manager to ensure reliable service delivery by integrating Lean thinking and ITIL best practices. The ideal candidate will have over 8 years of experience in IT Operations and a strong proficiency in managing Agile Service Delivery Teams. Responsibilities include overseeing incident management processes, driving root cause analysis, and collaborating with cross-functional teams.
This role offers a salary between $105,000 and $140,000 and includes a competitive benefits package.
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