Director, Customer Solution Architect

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

The Customer Solution Architect Director (CSAD) is a technical leadership role within Teradata’s global Field Technology Organization. This position encompasses the strategic depth and technical acumen of a Solution Architect Manager with the business-value focus of a Customer Success Manager, emphasizing technical sales leadership, customer health, and adoption success.

The CSAD will lead a high-performing team of Customer Solution Architects (CSA), driving sales and business growth through technical strategy, solution innovation, and value delivery. As a full-time people manager, the CSAD will provide mentorship, career development, and strategic resource alignment across accounts, while serving as a trusted advisor to internal stakeholders and customers alike.

• Lead, coach, and mentor a team of CSAs across a defined region or set of strategic accounts.

• Conduct 1:1s and annual development planning focused on outcomes, career progression, and contribution to Teradata’s strategic goals.

• Drive engagement and performance management aligned to sales outcomes, customer satisfaction, and team effectiveness.

• Partner with Sales, Field Technology leadership and HR leadership in recruitment, onboarding, and development of CSA talent.

• Optimize CSA resource allocation to align with priority accounts, technical complexity, and opportunity potential.

• Guide CSAs in building a "Technical Vision for Success" across accounts, aligning platform capabilities with customer strategies and long‑term architecture.

• Champion adoption of underutilized features, available capacity, and differentiators—particularly in cloud, AI/ML, and modern analytics architectures.

• Identify and cultivate innovative customer use cases and new solution concepts, helping CSAs to integrate them into customer's future‑state vision.

• Ensure teams leverage internal consumption tools, whitespace analysis, and domain insights to maximize customer value and ARR expansion opportunities

• Enable CSA teams to support sales cycle execution via technical visions, solution design, architecture reviews, and delivery planning.

• Supervise the creation and execution of scalable customer facing experiences (e.g., demos, POCs, benchmarks) to support consumption and technical win strategies.

• Partner with Cloud Ops, Consulting, and Engineering teams to secure technical approvals, validate entitlements, and accelerate implementation.

• Provide technical oversight for quoting, proposal documentation, and provisioning activities.

• Oversee and safeguard the ongoing Teradata business through account health management, risk mitigation, and customer satisfaction.

• Direct and oversee team usage of Early Warning System (EWS) signals to reduce churn and improve account stability.

• Drive understanding and documentation of business value delivered by Teradata solutions across stakeholders and lines of business.

• Act as an executive-level liaison with customers to understand business and technical needs, remove adoption blockers, and prioritize roadmap inputs.

• Serve as the "Voice of the Customer" within Teradata, capturing insights to influence product strategy and prioritize enablement needs.

• Promote Teradata’s technical leadership across customer engagements, partner ecosystems, and internal go-to-market programs.

You will lead the CSA team in becoming trusted technical advisors for customers, fostering long-term, strategic partnerships rooted in…