Team Lead Network Infrastructure Group

Position Summary

Responsible for managing the day-to-day operations of the Network Infrastructure Group, managing direct employees and consultants. Specific duties include planning, coordination, configuration, installation, and management of all network infrastructure and related client services within the enterprise to meet business requirements. Designs and implements network architectures, including LANs, LAN internetworking, and connections with the WAN environment. Has key responsibility for the identification and resolution of hardware and software technical problems and malfunctions related to network enterprise infrastructure and related servers.

Makes decisions that are critical in the areas of throughput analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions. Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop. Ensures a stable performance environment for the enterprise systems. Participates in and leads various IT projects intended to continually improve/upgrade the enterprise network infrastructure.

ITS Network-Tech Support

Full Time

• Leads the strategic and tactical planning of LAN/WAN and wireless environments, including discovery and documentation of user requirements
• Manages the technical work done by the Network Engineering team, prioritizes and assigns work, tracks projects to completion. Builds relationships with cross‑functional project teams and works closely with internal and external customers. Manages network technical support queue.
• Installs, monitors and troubleshoots network equipment, circuits and services. Diagnoses and resolves complex problems that may include the interrelation of network devices, network and server operating systems, databases, applications and end‑user devices.
• Manages network change management, including design, approval, testing and sign‑off. Ensures adequate procedures and documentation are created and maintained.
• Manages relationships with external partners and vendors and internal customers.
• Evaluates and recommends products and services to improve the performance, stability, manageability and security of the network.

• Leads the strategic and tactical planning of LAN/WAN and wireless environments, including discovery and documentation of user requirements
• Manages the technical work done by the Network Engineering team, prioritizes and assigns work, tracks projects to completion. Builds relationships with cross‑functional project teams and works closely with internal and external customers. Manages network technical support queue.
• Installs, monitors and troubleshoots network equipment, circuits and services. Diagnoses and resolves complex problems that may include the interrelation of network devices, network and server operating systems, databases, applications and end‑user devices.
• Manages network change management, including design, approval, testing and sign‑off. Ensures adequate procedures and documentation are created and maintained.
• Manages relationships with external partners and vendors and internal customers.
• Evaluates and recommends products and services to improve the performance, stability, manageability and security of the network.

• Holds daily meetings (or “huddles”) with staff to discuss the daily plan, any open issues and focus for the day.
• Schedules team assignments for the week and day, schedules breaks, and reviews with manager at least monthly.
• Provides technical guidance and expertise to team members. Provides direction and development to employees by coaching, identifying training needs, assigning progressively challenging projects, and assisting in career development planning.
• Assists with new hire set‑up (assigns and issues keys and lockers to new hire, sets up desk area, requests logins, etc.).
• Monitors performance and compliance with departmental procedures and evaluates staff in annual performance appraisals.
• Assists in setting priorities and managing resources to achieve unit, division, and corporate…