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IT Support HelpDesk/Support Technical Support

Senior IT Service Desk Tech: Mac​/Windows Escalation Lead

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Suffolk
Full Time position
Listed on 2026-05-19
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 37.5 - 50.96 USD Hourly USD 37.50 50.96 HOUR
Job Description & How to Apply Below
Suffolk is seeking a Senior IT Service Desk Technician in Boston to provide advanced technical support for end-user incidents across Windows and macOS. The role involves Tier 2/3 support, mentoring junior technicians, and collaborating with engineering teams. Candidates should have 4–6+ years of experience, demonstrating expertise in macOS and Windows environments, and strong customer service skills. The position offers a competitive salary range of $37.50 to $50.96 per hour and a comprehensive benefits package.
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Position Requirements
10+ Years work experience
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