Network and Infrastructure Engineer

Job Summary

The School of Engineering and Applied Sciences (SEAS) is seeking a Network and Infrastructure Engineer responsible for the design, implementation, and ongoing support of school‑level network and related IT infrastructure in support of teaching, research, and administrative activities. This role provides critical oversight and technical expertise for campus wide networked AV infrastructure and design of faculty lab networks. The engineer participates fully in building and configuring network and infrastructure components, maintaining and troubleshooting complex issues, and monitoring critical systems to identify, analyze, and address performance and security problems and events.

The position focuses on implementing secure infrastructure solutions, contributing to risk and vulnerability assessments, and driving remediation efforts to protect systems and data. The incumbent serves as a trusted advisor to school administrative and research stakeholders, consulting on and implementing infrastructure best practices in alignment with Harvard University IT technical standards, policies, and information security requirements.

• Participate fully in the build, configuration, and documentation of IT infrastructure, providing specialized stewardship on campus AV networking and faculty lab network architecture.
• Maintain and support IT infrastructure, ensuring adherence to standards and service level objectives, including server room operations, provisioning of rack space, installing server equipment, and coordinating network setup for faculty servers.
• Analyze and report on performance metrics.
• Oversee SEAS use of infrastructure monitoring and management platforms such as Crestron XiO, Dante Domain Manager, and university tools like Logic Monitor.
• Implement and support robust and secure IT solutions.
• Maintain awareness of emerging threats and trends within Information Security.
• Operate with a security mindset and partner with the School Information Security Officer to evaluate and mitigate risks of software, SaaS, and AV tools, and may perform or contribute to risk assessments.
• Review or perform procedures necessary to ensure the safety of information and protect systems from unintended access, modification, disruption, or destruction.
• Act as a trusted advisor to members of the SEAS community.
• Consult with internal and external stakeholders, ensuring effective collaboration with SEAS AV Services, Facilities, HUIT, other Harvard units, and vendors, and ensuring the design of Network IT and AV solutions meets the needs of the SEAS community.
• Abide by and follow Harvard University IT technical standards, policies, and Code of Conduct.

SEAS campus spans across both Cambridge and Allston, MA. The role may require occasional work outside normal business hours and may be called during off‑hours to address critical infrastructure needs.

In this role, the individual may need to carry up to 20 pounds unassisted and lift items weighing up to 50 pounds with assistance. Standing and sitting for considerable lengths of time may also be required.

• Minimum of two years of post‑secondary education or relevant work experience.

• Knowledge of configuration, maintenance and support of IT infrastructure systems within a higher education environment.
• Demonstrated ability to work independently and collaboratively across teams while managing multiple competing priorities in a dynamic environment.
• Ability to use discretion and judgment in evaluating problems, communicating, recommending alternatives and solutions, and escalating issues via established support channels.
• Experience with device and network monitoring and diagnostic tools.
• Proficiency in networking concepts such as routing, firewalls, DNS/DHCP, VPN.
• Familiarity with information security principles and concepts, relevant tools and standards.
• Demonstrated team performance skills, service mindset, and ability to act as a trusted advisor.
• Excellent analytical, troubleshooting, and problem‑solving skills.
• Effective written and verbal communication; ability to…