IT & OT Infrastructure Leader - Architecture & Operations

Requirements

• This role blends deep infrastructure expertise with strong people leadership, emotional intelligence, and a continuous-improvement approach
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• The ideal candidate is resilient, empathetic, and outcome-driven—someone who can balance operational excellence with long-term architectural thinking while building trust across IT and the business
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• Bachelor’s degree in Information Technology or a related field, or equivalent practical experience
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• 7+ years of experience designing, building, supporting, and troubleshooting enterprise infrastructure
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• 5+ years of experience leading and managing infrastructure teams
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• Current IT industry certifications are a plus
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• Servers & Virtualization:
  Server hardware, Microsoft Server, VMware, Hyper-V
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• Cloud Platforms:
  Microsoft Azure, AWS, Google Cloud
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• Core Services:
  Active Directory, DNS, DHCP, file/print, certificates, identity services
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• Storage, Backup & Recovery
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• Complex Environments:
  Multi-tenant, multi-cloud, multi-domain, multi-forest
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• Endpoint & Device Management: PCs, Macs, peripherals, printers, Intune
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• Microsoft 365 & End-User Technologies:
  Exchange, SharePoint, Teams, One Drive, Office, Copilot, Windows OS, Defender, MFA, Authenticator
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• Networking:
  Firewalls, switches, routers, access points, cabling;
  Fortinet platforms
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• Data Center Operations:
  Racks, cabling, power, cooling, fire suppression
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• Monitoring & Alerting:
  Including preference for automated remediation
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• Patch & Asset Lifecycle Management
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• Cybersecurity practices and compliance frameworks (CMMC, GCC High, AWS Gov Cloud, FedRAMP)
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• Familiarity with CAD systems
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• ITIL processes and service management concepts
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• Experience employing AI tools to streamline and improve IT operations
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• Strong documentation skills (architecture, policies, runbooks, procedures)
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• Demonstrable ability to develop teams, hold accountability, and create an outcome-driven culture
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• Proven ability to learn new technologies quickly and apply them effectively
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• (Desirable) Working knowledge of Lean Manufacturing principles
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• (Desirable) Experience in manufacturing environments and OT networking

• Re:
  
  Build was founded to pioneer a profitable model for the revitalization of US manufacturing
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• We’re seeking an IT Infrastructure Manager to lead and evolve the technology foundation that enables a positive, reliable, and productive end-user experience for all Re:
  
  Builders
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• The IT Infrastructure Manager is responsible for leading the infrastructure team, overseeing day-to-day operations, and owning infrastructure design and architecture across Re:
  
  Build
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• This role ensures systems are secure, available, scalable, and performant, while continuously improving the way infrastructure services are delivered
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• You’ll partner closely with business leaders, IT peers, and vendors to solve today’s infrastructure challenges and design solutions that support future growth
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• Lead, coach, and develop the Infrastructure team, fostering a positive, accountable, and service-oriented culture
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• Manage staffing, scheduling, priorities, performance reviews, and professional development plans
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• Ensure teams operate cohesively with minimal friction; mentor and support others across IT as needed
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• Oversee all infrastructure operations, processes, and service delivery
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• Ensure service levels meet or exceed agreed targets; manage escalations and breached SLAs
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• Own and lead critical incident management processes and post-incident improvements
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• Support the team with incident resolution, service requests, and project execution when needed
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• Design, review, and approve infrastructure architectures using a collaborative, business-aligned approach
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• Lead design, build, test, and support activities for infrastructure solutions across the enterprise
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• Ensure infrastructure standards, patterns, and documentation are current and effective
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• Define, validate, and communicate important infrastructure metrics and performance indicators
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• Drive continuous improvement across people, processes, and systems using data-driven methods
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• Maintain SOPs, work instructions, and knowledge base content; communicate changes effectively
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• Contribute to IT planning, budgeting, forecasting, and vendor management
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• Ensure infrastructure aligns with security, compliance, and regulatory requirements
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• Monitor end-user satisfaction and feedback, translating insights into actionable improvements