Senior Workday & SaaS Production Support Engineer

Client Overview:

Our client is a leading global financial services organization known for innovation, collaboration, and operational excellence. They are looking to expand their team by bringing on a Senior Application Support Engineer.Salary/Hourly Rate:$120k - $145k Annually

Position Overview:

Our client is seeking a Senior Application Support Engineer to support and maintain enterprise SaaS applications, with a primary focus on Workday. This role will handle production support, troubleshooting, integrations, incident management, and system improvements across business-critical applications.

Responsibilities of the Senior Application Support Engineer:

• Support enterprise applications, integrations, and production environments.
• Troubleshoot application, integration, and data issues.
• Manage incidents, escalations, and root cause analysis.
• Support user access, platform administration, and system maintenance.
• Partner with internal teams and vendors to resolve issues and improve processes.
• Maintain documentation and support procedures.
• Assist with upgrades, releases, and operational improvements.

• 5+ years of application or production support experience.
• Strong experience supporting Workday Financials and/or HCM.
• Experience with Workday integrations, EIBs, reporting, and scheduled jobs.
• Strong troubleshooting and incident management skills.
• Experience working cross-functionally in fast-paced environments.
• Excellent communication and organizational skills.

• Salesforce support or administration experience.
• ITIL knowledge.
• Experience with SQL, scripting, BI tools, or AWS.
• Workday Studio or Workday certifications.
• Financial services industry experience.

• Competitive benefits package.
• Medical, dental, and vision.
• 401(K).
• PTO and more.