US Business Analyst - Salesforce Platforms at Galderma Boston, MA

US Business Analyst - Salesforce Platforms job ton, MA. Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.

Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day.

We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world.

With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Title: US Business Analyst
- Salesforce Platforms
Location:
Boston MA or Dallas TX
Position Summary: The Salesforce Platforms Business Analyst (US) based in Boston office, is a key member of the Global IT Commercial & Digital team, focused on driving business value through Salesforce platform capabilities across the United States market. This role supports Commercial, Medical, and Marketing stakeholders by identifying opportunities, gathering requirements, and delivering scalable Salesforce-based solutions aligned with business goals and regulatory standards.

As a strategic liaison between US-based business teams and IT, this role ensures the effective design, implementation, and optimization of Salesforce platforms-primarily Sales Cloud, Service Cloud, Marketing Cloud, and associated applications. The Business Analyst will collaborate closely with Salesforce Product Owners, Architects, Admins, and external partners to enable successful project delivery and continuous platform innovation.
Key Responsibilities: 1. Salesforce Strategy & Business Requirement Definition

• Gather, analyze, and translate US business needs into detailed Salesforce platform requirements and user stories.
• Lead discovery and solution workshops with stakeholders from Commercial, Field Sales, Customer Support, and Marketing teams.
• Recommend platform enhancements and features to support customer engagement, automation, and business effectiveness.
• Ensure alignment with global Salesforce platform strategy and enterprise architecture standards.

• Serve as a subject matter expert on Salesforce ecosystem components, including Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud and App Exchange tools.
• Support feature configuration, user onboarding, change management and training for new Salesforce capabilities in the US.
• Identify and promote reuse of global assets, data models, and process templates.
• Collaborate with IT and Salesforce Support teams to resolve platform issues and implement enhancements.

• Manage the full lifecycle of Salesforce-related projects in the US: from business case through delivery and adoption.
• Coordinate with cross-functional teams to validate requirements, perform testing, secure approvals, and ensure timely launches.
• Provide clear communication, documentation, and status reporting to business stakeholders and IT leadership.
• Ensure solutions meet compliance requirements (e.g., HIPAA, GDPR) and adhere to industry best practices.

• Work with CRM and Analytics teams to ensure data integrity, reporting accuracy, and KPI tracking across Salesforce solutions.
• Support setup and optimization of dashboards, reporting tools, and campaign analytics.
• Contribute to data flow design between Salesforce and adjacent platforms (e.g., ERP, DAM, marketing automation).
• Experience in designing or collaborating on Data Models for digital initiatives within Salesforce Data Cloud.

• Maintain documentation including business process maps, platform playbooks, training guides, and onboarding materials.
• Ensure adherence to IT governance and change management processes.
• Act as a champion for process simplification, automation, and end-user experience enhancement.
• Contribute to the evolution of Salesforce governance and the creation of a US Salesforce Center of Excellence.