Program Manager, Frontier AI Assistants Enablement

Overview

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self‑perform construction, and technology start‑up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction and operations to deliver smarter, more predictable results and redefine how America builds.

Suffolk – America’s Contractor – is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission‑critical, and commercial sectors.

Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM‑at‑Risk Contractors.” For more information,

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

Benefits

Competitive salaries, auto allowances and gas cards for certain roles, access to market‑leading medical and mental health benefits, dental and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401(k) plan with employer match and access to expert financial resources, company‑paid and voluntary life insurance, tax‑deferred savings accounts, 10 backup daycare days each year, short‑ and long‑term disability, commuter benefits and more.

Role Overview

We are seeking a Program Manager, Frontier AI Assistants Enablement to support the rollout, adoption and ongoing management of general‑purpose AI assistants across the organization, including ChatGPT Enterprise, Claude Enterprise and Microsoft Copilot. This role is focused on helping employees understand and apply approved AI assistants in their day‑to‑day work.

Key Responsibilities

• Support day‑to‑day management of general‑purpose AI assistants, including license allocation, user access, feature availability, configuration and vendor coordination.
• Partner with IT, security, legal, data and AI engineering teams to evaluate and enable AI assistant features in a safe, scalable and compliant way.
• Monitor usage, adoption, license utilization, token consumption, spend and other operational metrics.
• Help develop processes to improve visibility into AI assistant usage, adoption patterns and business value.
• Stay current on updates, features, vendor roadmaps and emerging capabilities across frontier AI assistants.
• Design and coordinate enablement programs for different user groups, from foundational to advanced power users.
• Run office hours, workshops, demos and role‑specific training sessions.
• Lead and support an AI Champions group to scale awareness, adoption and responsible usage across teams.
• Interview users and stakeholders to understand needs, adoption barriers, workflow opportunities and support requirements.
• Partner with Learning & Development, Operational Excellence, change management, communications, IT, data and AI engineering teams to support adoption.
• Coordinate pilots for new AI assistant features or tools, gather feedback, document lessons learned and recommend next steps.
• Define and track adoption metrics, usage trends, engagement levels and indicators of business impact.

Required Qualifications

• 5–8 years of experience in technology, program management, digital enablement, enterprise applications, product operations or a related role; or equivalent…