Desktop Support Analyst

Longfellow Investment Management Co., LLC (LIM)

LIM is an independent, 100% employee-owned investment firm managing over $23 billion in fixed income, equity, and alternative investment strategies. We manage separate accounts for our nationally based, institutional clients. LIM is a certified Women’s Business Enterprise and an equal opportunity employer. LIM provides a small firm environment with comprehensive investment industry exposure. In addition to salary, we offer an attractive benefits package.

LIM is seeking a Desktop Support Analyst to join our collaborative team. This role is perfect for a proactive problem-solver who enjoys a mix of high-level system administration and hands-on support for desktops, mobile, and tech. As an effective communicator with a passion for continuous learning, you will collaborate with team members and vendors to resolve issues quickly and efficiently. The ideal candidate thrives in a small‑team environment and enjoys the variety of managing both high-level system maintenance and everyday end‑user needs.

• End-User Support:
  Provide in‑person and remote troubleshooting for hardware (PCs, laptops, mobile, printers) and network issues.
• System Maintenance:
  Install, configure, and patch operating systems and enterprise applications.
• Lifecycle Management:
  Handle employee onboarding/offboarding, including equipment setup and access provisioning.
• Asset & Data Tracking:
  Manage IT inventory and maintain detailed incident documentation in the ticketing system.
• Security & Compliance:
  Ensure all systems align with company security policies and data protection standards.

• Education & Experience:
  
  2-5 years of desktop or technical support preferred, with a Bachelor’s in IT or an equivalent technical background.
• Core Technical
  
  Skills:
  
  Proficient in Windows 11, Microsoft 365, Active Directory, and endpoint management.
• Tools:
  Hands‑on experience with ticketing systems (Service Now, Jira, etc.);
  Azure/AWS knowledge is a plus.
• Problem Solving:
  Strong hardware/software troubleshooting and multi‑tasking abilities.
• Soft Skills:
  
  Team‑oriented with excellent communication, customer service, and a proactive approach to learning.