Senior IT Support Engineer

Senior IT Engineer

As our Senior IT Engineer, you’ll be the vital link between our 2nd and 3rd line teams, moving beyond standard fixes to build a more resilient, automated environment. You will supervise team growth, take full ownership of problem records, and develop self‑service tools that empower our people to work smarter.

• Act as the key escalation point for complex technical issues, bridging 2nd and 3rd line support teams.
• Mentor and guide 1st and 2nd line teams, sharing expertise and helping them level up.
• Hunt down root causes by owning problem records and implementing permanent, refreshing solutions.
• Manage the device fleet – Mac Books via Jamf, Windows
  10, Chromebooks.
• Administer core environments:
  Google Workspace and Microsoft Intune.
• Champion self‑service by building tools and documentation to remove complexity for users.

• Expert in modern device management, specifically Google Workspace, Microsoft Intune, and Jamf (Jamf
  300 preferred).
• Automation enthusiast using Bash, Python, or Power Shell to replace manual tasks.
• Experience in Identity Management, primarily Okta (bonus for Jump Cloud or One Login).
• Project orientation with experience managing medium to large‑scale projects within Jira.
• Knowledgeable in AV Support, ensuring Zoom and Google Meet environments remain high‑performing.
• Obsessed with detail and passionate about doing things the right way to keep technology safe and compliant.

• Group plan for medical, dental, vision, and prescription drug coverage.
• Short‑term disability, long‑term disability, and life insurance coverage.
• Participation in company bonus program.
• 401(k) plan with 5% employer match.
• Commuter benefits.
• 25 days of vacation plus 10 sick days and 10 company holidays.
• Investment in learning and development.
• Regular team outings and volunteer opportunities.
• Hybrid working model.

Simply Business is an equal opportunity employer. We’re committed to welcoming and helping employees grow in an inclusive & diverse culture.