Library Technology Support Assistant

Eligibility

• Current student at Berklee College of Music or Boston Conservatory at Berklee.
• Enrolled at least half‑time in a degree, diploma, or certificate‑seeking undergraduate or graduate program.
• Summer is the only semester in which a student can maintain employment without being enrolled; in this case, the student must be pre‑registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.
• Have a valid United States Social Security Number (SSN).
• Remain in “valid” Visa status as applicable.
• A minimum 2.0 cumulative GPA.
• Students in their first semester may work, even though they do not have an official GPA until the completion of their first semester.
• Federal Work Study student may apply.
• In good disciplinary standing.
• Must be located in the U.S.

• Provide technical support for library computers, software, and audiovisual equipment, including troubleshooting, maintenance, and event setup.
• Support the efficient operation of library facilities and computer labs by providing technical assistance for computer workstations, software, and audiovisual equipment.
• Submit, track, and document support tickets with detailed records.
• Assist with hardware/software installations, updates, and routine maintenance.
• Support events by setting up and operating audiovisual systems.
• Help develop training materials for computer use and troubleshooting.

• Strong knowledge of MacOS.
• Proficiency with audiovisual equipment and event setup/operation.
• Excellent problem‑solving, organizational, and time‑management skills.

Hourly Rate: $16.97

Hiring Manager: Youn Choi