Patient Analytics Senior Manager

Key Duties and Responsibilities

• Define the patient support analytics strategy and quarterly roadmap, aligning priorities to business objectives and establishing clear decision paths.
• Own the measurement framework (KPIs, dashboards, and reporting standards) to monitor program effectiveness, operational performance, and patient experience.
• Utilize advanced statistical techniques, machine learning models, and data visualization tools (Tableau, Power BI) to inform strategic decisions.
• Partner with Patient Services, Marketing, and Commercial Operations to identify actionable insights that deliver a positive treatment experience.
• Present insights and recommendations to program and senior PSP leadership; influence data‑driven decisions across cross‑functional partners.
• Pilot and scale new analytical methodologies and visualization tools to improve insight quality, speed, and operational impact.
• Ensure compliance with HIPAA, data privacy regulations, and data governance standards.
• Partner with Data Engineering to define requirements and optimize data infrastructure (data warehouse, data lake) for scalable analytics.
• Manage external vendors and oversee data quality assurance for patient support analytics.

• Critical thinker able to identify key trends, synthesize complex data, and translate findings into actionable recommendations.
• Advanced analytical expertise:
  Excel, SQL, Power BI;
  Python and Snowflake are a strong plus.
• Strong data storytelling and ability to communicate insights for decision‑making.
• Proven ability to independently lead end‑to‑end analytics work streams (problem definition through delivery, enablement, and adoption).
• Exceptional written and verbal communication; able to present clearly to cross‑functional teams and senior PSP leadership.
• Highly flexible and comfortable navigating ambiguity.
• Domain expertise in kidney disease is a plus.

• Bachelor’s degree in a quantitative discipline (e.g., Data Science, Statistics, Economics, Healthcare Analytics, or related field).
• Typically requires 6+ years of experience in pharma/biotech analytics (or equivalent), focused on patient support, commercial analytics, forecasting, and/or commercial operations.
• Strong experience owning cross‑functional analytics initiatives with measurable business impact.