Genesys Developer

Title:
Genesys Developer

...........Must Have's........: (Make sure these are in the "company descriptions" on the resume, not just at the top under "Summary"

• All of these are "must haves"...... please have this information in the candidates job descriptions, on the resume, so the hiring manager can see it....

• At least 3 years (Current) experience with the Genesys Cloud CX Architect development tool
• At least 5 years of contact center operations experience
• Technical Requirements - Perform flow development work in Genesys Architect for Voice, Digital Messaging (Web and SMS), and other interaction types.

• Experience with Flows including use of voice or digital bots for speech or NLU
  . Flows may perform functions related to automated services (IVR/Chatbot) and/or ACD call routing.

• Experience with Genesys SMS and Email interactions
  • See below on JD for more bullets that can appear on the resume .....

• Location:
  100% remote, work PST time zone
• Work authorization:
  Must have GC , GC EAD, or USC only for this Client
• $60/hr - $69/hr -- W2 + $8-dollar fee (W2 only!)

POSITION SUMMARY -

Our Clients is seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR).

The contractor will work on a taskorder basis on assignments involving IVR interaction flow development, Chatbot and

associated Genesys reporting enhancements
. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliverables of prioritized Genesys enhancements requested by the contact center business unit.

Mandatory Requirements

• At least 3 years of experience with the Genesys Cloud CX Architect development tool
• At least 5 years of contact center operations experience
• Technical Requirements - Perform flow development work in Genesys Architect for Voice, Digital

Messaging (Web and SMS), and other interaction types.

• Flows may include use of voice or digital bots for speech or NLU. Flows may perform functions related to automated services (IVR/Chatbot) and/or ACD call routing.

• Experience with best practices related to and the ability to implement Directed dialog and Natural Language Understanding.

• Experience working with IVR applications specifically call flows, data actions, dynamic actions, DTMF and speech entry, text-to-speech, menus, and audio prompting.

• Experience using Genesys data actions to retrieve/post data through REST API integrations to SMUD provided JSON based web services.

• Experience configuring Genesys data actions with authentication via API token, OAuth, or other approved methods

• Experience migrating Genesys Architect flows from a Genesys DEV tenant to a

PROD tenant

• Experience with Genesys SMS and Email interactions

• Understanding best practices in chatbot flow design

• Ability to troubleshoot and test Genesys flows

• Familiarity with integrating 3rd party modules such as Google Dialog Flow into a

Genesys flow

Desirable Qualifications

Contact Center Operations experience with the Genesys Cloud CX platform to include prior development experience with interaction channels such as IVR, Chatbot, SMS, Email, Chat, Voice
.

Prior experience supporting Genesys WFO. Some understanding of the Avaya Aura Unified Communications environment.