Customer Billing SME​/Designer

Position: Customer Billing SME / Designer
Kforce has a client that is seeking a Customer Billing SME/Designer in Syracuse, NY.

Roles and Responsibilities:

* Expert Knowledge:
Provide specialized insights in CSS (Customer/1), service order and Billing

* Application Development:
Design, code, test, and debug mainframe applications using COBOL, JCL, DB2 and CICS

* Project

Collaboration:

Work closely with business analysts, business team and project managers to understand requirements and implement solutions

* Data Security & Compliance:
Ensure adherence to financial regulations and data security policies

* Documentation:
Assist with project documentation and training materials

* Liaison:
Coordinate with support teams to ensure timely issue resolution

* Knowledge Maintenance:
Developing and maintaining an understanding of customer-specific business environments and service level agreements

* Problem Resolution:
Identifying and resolving customer problems using defined procedures and documenting troubleshooting efforts
* Deep expertise in Customer Service Systems (CSS)

* Proficient in CSS functional area - Service orders (primary area),Billing and Finance

* Experience in application development using mainframe technologies (C/1 package, COBOL, JCL , DB2, SQL and

C)

* Collaborate with technical teams to validate functionality and support system, lifecycle, and regression testing.

* Possess strong analytical skills and attention to detail for accurate defect reporting and resolution