Technical Operations Coordinator

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today.
Opportunity Happens Here
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Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Technical Operations Coordinator, you’ll play a pivotal role in keeping our technology ecosystem running smoothly, ensuring high‑impact, escalated issues are prioritized, clearly communicated, and resolved with speed and precision. You’ll collaborate closely with client‑facing teams and technical partners, embrace a spirit of innovation, and build an enriching career with us while delivering exceptional experiences for our customers.

• Own and prioritize high‑impact technical issues to ensure they receive the attention they deserve
• Act as a critical connector between client‑facing teams and Technical Operations, translating urgency into clear action
• Drive issues from intake to resolution, orchestrating collaboration across engineering, product, and operations teams
• Keep stakeholders informed with clear, confident communication, ensuring transparency and trust at every step
• Spot patterns and trends in escalations, turning insights into process improvements that prevent future issues
• Contribute to a culture of continuous improvement by supporting post‑incident reviews and refining best practices

• Strong organizational, communication, and problem‑solving skills with the ability to stay calm, focused, and collaborative in high‑pressure situations
• 1–3 years of experience in customer support, technical support, or operations, ideally within a SaaS or technology‑driven environment; hands‑on experience with ticketing systems such as Freshdesk, Service Now, or Jira preferred
• Bachelor’s degree or equivalent experience in a related field
• Location:
  
  This job is hybrid and will require you to be in the office 25% of the time

• A flexible work environment
• Competitive salaries, paid vacation, and holidays
• Robust professional development programs
• Comprehensive health, wellness, and financial packages

• People First. We pride ourselves in bringing talented people together and treating one another with care.
• Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
• Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.

$53,000.00 - $90,400.00

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

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