Help Desk Specialist

Our client, a well-established and professional financial services organization, is seeking a customer-focused Help Desk Specialist to join their technology support team. This is an excellent opportunity for someone who enjoys troubleshooting technical issues, working directly with end users, and delivering a high level of customer service in a polished, fast-paced environment.

The ideal candidate will have prior help desk experience supporting both remote and in-person users, excellent communication and presentation skills, and the ability to thrive in a collaborative team setting. This role requires someone who is professional, patient, and solutions-oriented when working with internal employees and external financial professionals.

• Provide first-level technical support to internal staff and external business users across a variety of hardware, software, and connectivity issues
• Support remote users and deliver exceptional customer service through phone, chat, and ticketing systems
• Prioritize and manage incoming support requests in a timely and professional manner
• Assist users with mobile device support, including iOS and Android devices
• Troubleshoot basic networking and connectivity issues, including printers, scanners, and remote access
• Collaborate with internal IT teams to escape and resolve complex technical issues
• Maintain detailed documentation of support activities and resolutions

• 1–3 years of Help Desk or Technical Support experience in a customer-facing environment
• Strong remote support experience with excellent phone presence and communication skills
• Experience supporting Windows 10/11 environments and Microsoft Office/O365 applications
• Familiarity with Active Directory, Azure, and domain environments
• Experience supporting mobile devices and troubleshooting connectivity issues
• Understanding of TCP/IP networking concepts and peripheral device support
• Ability to remain calm, professional, and customer-focused in challenging support situations
• Strong teamwork skills and the ability to collaborate effectively across departments
• Technical certifications such as CompTIA A+ or Microsoft certifications are a plus

• Strong customer service mindset with polished and professional communication skills
• Ability to confidently interact with executives, internal staff, and external financial professionals
• Team-oriented attitude with a willingness to learn and contribute
• Positive, proactive approach to problem solving
• Strong attention to detail and follow-through

Candidates should be prepared to discuss:

• Reasons for leaving previous roles
• Experience working within support teams
• Examples of handling difficult end-user or customer service situations
• Why they enjoy working in technical support/customer-facing environments
• Experience supporting remote users and balancing multiple priorities

This is an excellent opportunity to join a collaborative and professional organization that values strong customer service, teamwork, and technical excellence.