Project Manager, IT Consultant, Systems Analyst

Role

Service Now HRSD Architect

SO

JO

981622

Customer Name

Mass Mutual

Location

Boston,massachusetts

Project Tenure

6 months

Project Type(T&M/FP/True FP)

T&m

Buy rate

80/hr

Any Visa Restrictions USC/GC/H1B

Customer Interview (Y/N)

Yes

Mode Of Hiring FTE/Subcon

subcon

Remote (Y/N) Till COVID 19 restrictions

Hybrid

New/Replacement

Panel Email `s

Mandate Skills

Any Certifications, Required

Years Of Experience

Detailed JD

Attached

JD:

The Service Now HRSD Architect role is accountable for all aspects of the technical solution and implementation from initiation through close for customer HRSD projects. This person leads technical requirements gathering workshops with customers to capture all requirements necessary to implement the solution on the Service Now platform. The HRSD Architect provides consultative guidance to the customer and designs the overall solution based on Service Now and industry specific best practices.

Key Areas of Responsibility

• Serve as primary technical point-of-contact for HRSD projects.
• Act as key interface between the development team and the customer
• Define technical solutions for architecture and design that are aligned with clients' business problems and Service Now HRSD implementation best practices.
• Co-lead requirements gathering workshops with Business Functional team members to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution.
• Collaborate with Business Functional team members to write/estimate stories.
• Oversee developers' work, and own overall quality and delivery of development.
• Capable of executing hands-on development for stories that cannot be delegated.
• Responsible for sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required.
• Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges.
• Provide mentorship to developers and platform engineers on technical design standards and best practices.
• Proactively maintain expert knowledge and understanding of the latest Service Now platform and product offerings
• Maintain expert knowledge of the Service Now HRSD Products
• Assist sales pursuit team with scoping service engagements typically involving Service Now HRSD products and complex integrations with client applications/systems.
• Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements.
• Contribute to the continual improvement of Delivery processes and the maturing of the Employee Workflows (HRSD) practice.
• Diligently and accurately track and record all time and keep calendar up to date with scheduled activities
• Assist in identifying and implementing key business KPI metrics.
• Other duties and responsibilities as assigned

Required Qualifications

• Proven consulting experience as a key technical resource leading the development and delivery of HRSD solutions in client environments.
• Expert level proficiency in HRSD product line including current HRSD CIS and Suite certification(s) - (Pro & Enterprise)
• Knowledge of key call center technologies; IVRs, collaboration, and chat bots
• Experience with key technologies relevant to Service Now integration solutions including: SSO, SAML, SSL, Web Services, LDAP, SOAP, ODBC, REST, SCP, FTPS
• Experience with scripting in the Service Now platform using JS:
  Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
• Ability to listen, interpret, strategize and consult on complex business processes and technical concepts.
• Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.
• Excellent interpersonal skills, customer centric attitude, and situational awareness
• Outstanding verbal, written and presentation skills.
• Proven team player and team builder
• Strong ownership, accountability, and attention to detail in all work efforts
• Superior maturity, professionalism, and judgment; ability to excel with minimum supervision.
• Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum