Technical Business Analyst

Department:
Office of the CIO

SUMMARY

The Technical Business Analyst (TBA) serves as a critical liaison on the technical aspects of any systems level projects between technical teams and business stakeholders including ePMO project managers and department product managers. This role resides in the OCIO and is focused primarily on translating for engineering the business needs into clear, actionable technical requirements. This role combines strong analytical capabilities with technical fluency to support digital transformation, system integration, data initiatives, and process optimization efforts.

The TBA bridges the gap between project scoping and delivery defined by ePMO PMs and its work in OCIO handling the translation of business requirements to technical requirements, enterprise-level integrations and acceptance criteria. Focusing on the technical execution, the TBAs ensure projects are delivered on time, within scope, and in alignment with organizational standards, security requirements, and governance frameworks which is all a part of the 'how' work managed by OCIO Engineering.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Requirements Gathering & Analysis

• Partner with the ePMO assigned project manager and department's product manager team to understand the 'What' defined for the project and then to translate to the 'How' in OCIO to meet the business requirement specified and to build out the system requirements.
• Translate business needs into detailed functional and non-functional technical requirements. Work closely with UI/UX to provide input on technical scoping and feasibility of solutions and then to build out the requirements.
• Develop user stories, use cases, process flows, data models, and system specifications.
• Validate requirements with stakeholders and technical teams to ensure feasibility and clarity

Technical Solution Support

• Collaborate with architects, developers, and engineers to support their design of scalable, secure, and efficient solutions.
• Interpret APIs, system integrations, and data flows to ensure alignment with business processes.
• Support system configuration, customization, and integration activities.
• Assist in evaluating vendor solutions and technical platforms.

Documentation & Process Modeling

• Create and maintain:
  • Functional/Technical Specifications
  • Process maps (current/future state)
  • Data dictionaries and mapping documents
  • Interface control documents
• Maintain traceability metrics from requirements through testing and deployment.

Testing & Quality Assurance

• Develop test strategies, test cases, and acceptance criteria.
• Support system integration testing (SIT) and user acceptance testing (UAT).
• Validate that technical solutions meet defined requirements and business objectives.
• Document and track defects and resolution as well as develop ongoing training sessions with key stakeholders and their department staff.

Stakeholder Communication & Change Support

• Act as the primary liaison between business units and technical teams on the technical aspects of any systems level project
• Communicate complex technical concepts in clear, business-friendly language.
• Support change management, training, and adoption activities.
• Provide ongoing support during system implementation and post-deployment stabilization.

Data & Reporting

• Analyze data structures and ensure accurate data mapping and migration.
• Support reporting and analytics requirements.
• Collaborate on dashboard or BI solution definitions.

STAFF MANAGEMENT AND JOB CONTACTS

Reporting Relationships

Supervisor:
Enterprise Application Engineering Manager

Regular Contacts

This position has regular contact with fellow TFCCS employees, TFCCS service departments, Engineering peers, Department Managers, and the Enterprise Portfolio Project Management Office
JOB REQUIREMENTS

Education/Experience

• Bachelor's degree in computer science, Information Systems, engineering preferred or business administration with equivalent experience managing technical or IT projects
• 3-7+ years of experience as a Business Analyst in technical or IT environments.
• Experience working with system integrations, APIs, databases, and enterprise applications.
• Experience in Agile and Waterfall project environments.
• Experience supporting digital transformation or system modernization initiatives.

Knowledge/Skills

• Strong understanding of SDLC methodologies (Agile, Scrum, Waterfall).
• Familiarity with:
  • SQL and relational databases
  • APIs (REST/SOAP)
  • Data modeling concepts
  • System integration approaches
  • Cloud platforms (Azure, AWS, or GCP - as applicable)
• Experience with tools such as:
  • JIRA/Azure Dev Ops
  • Confluence/ Share Point
  • Visio/Lucidchart
  • Power BI/Tableau
  • Experience managing cloud, data, cybersecurity, or enterprise system projects

Success Measures

• Clear, testable, and traceable requirements.
• On-time delivery of system capabilities aligned with business needs.
• Reduced rework and improved stakeholder satisfaction.
• Successful adoption of implemented solutions.

Work Environment

This position is based in Boston and regularly works in an office…