SaaS Configuration Lead

Resource Innovations is seeking a Sr. SaaS Configuration Specialist to play a key role in delivering enterprise software solutions that power the future of clean energy. This is a highly visible, client-facing position where you will lead end-to-end implementations-from requirements gathering and system design through configuration, testing, and go-live-on a modern low-code/no-code SaaS platform.

In this role, you'll act as a trusted advisor to utilities and grid operators, translating complex business needs across Demand Side Management, Transportation Electrification, and other energy programs into scalable, high-impact technology solutions. You will partner directly with clients to drive workshops, define system requirements, and deliver tailored configurations that optimize performance, usability, and long-term value.

The ideal candidate brings 5+ years of experience in the utility energy efficiency space, along with a strong ability to bridge business and technical teams. You'll also collaborate closely with Product and Engineering, influence solution design, and mentor junior team members-making a direct impact on both client success and the evolution of our platform.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and responsibilities

* Drive end-to-end implementation of enterprise software solutions, including requirements definition, system configuration, testing, and go-live support.

* Serve as a subject matter expert in the company's low-code/no-code SaaS platform, advising on best practices for configuration, integration, and optimization.

* Lead the design and delivery of complex software solutions supporting Demand Side Management, Transportation Electrification, and other clean energy programs for utilities and grid operators.

* Serve as a primary client-facing lead, engaging directly with stakeholders through workshops, working sessions, and on-site interactions to gather requirements and drive decisions.

* Translate client business drivers, program requirements, and operational goals into scalable system designs and implementation strategies.

* Develop and lead key client-facing deliverables, including gap analyses, use cases, and technical requirements/specifications.

* Configure and implement business logic, workflows, user interfaces, and data structures, partnering with client technical teams for seamless integration.

* Identify and implement opportunities to improve system efficiency, scalability, and user experience.

* Provide ongoing advisory and post-launch support, maintaining strong client relationships.

* Collaborate cross-functionally with Product, Engineering, and Delivery teams to inform roadmap priorities.

* Mentor and guide junior team members in client engagement and solution design best practices.