Lead Engineer, Systems Engineer, Cloud Computing

Ready to help us transform healthcare? Bring your true colors to blue.

About the Role:

At Blue Cross Blue Shield of Massachusetts, we have an exciting opportunity for a Lead Engineer. The Lead Engineer is responsible for designing, developing, and leading the delivery of enterprise CRM solutions using the Pega platform s role drives scalable, secure, and high-performing systems that support member and provider engagement while ensuring compliance with healthcare regulations and organizational standards.

This role is eligible for our Flex Persona. For candidates local to our Boston, MA and Hingham MA offices.

Your Day to Day:

* Lead the design, development, and implementation of Pega CRM solutions, including workflows and case management

* Define and maintain system architecture aligned with enterprise standards

* Provide technical leadership through code reviews, mentoring, and best practices

* Collaborate with cross-functional teams to translate business requirements into technical solutions

* Oversee Agile delivery, including sprint planning, execution, and releases

* Ensure system performance, scalability, and reliability

* Support production systems, including incident management and root cause analysis

* Develop and manage API integrations with internal and external systems

* Ensure adherence to security, compliance, and regulatory requirements (HIPAA, CMS, HITRUST)

* Maintain proper documentation, design artifacts, and technical standards

We're Looking For:

* Bachelor's degree in computer science, Engineering, or related field

* 8+ years of software engineering experience

* 3+ years of hands-on experience with Pega CRM

* Proven experience in technical leadership or lead engineering roles

* Strong experience with API development, integrations, and distributed systems

* Experience working in Agile/Scrum environments

* Preferred:
Experience in health insurance or healthcare domain and cloud platforms (AWS/Azure/GCP)

What You Bring:

* Strong expertise in Pega platform architecture, workflows, and decisioning

* Ability to design scalable, high-performance, and secure systems

* Knowledge of healthcare regulations and compliance requirements

* Proficiency in problem-solving, troubleshooting, and performance optimization

* Strong leadership, communication, and stakeholder management skills

* Ability to work across cross-functional teams and manage competing priorities

* Familiarity with Dev Ops, CI/CD, and modern engineering practices

#LI-HYBRID

Minimum

Education Requirements:

High school degree or equivalent required unless otherwise noted above

Location

Boston

Time Type

Full time

Salary Range: $ - $

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note:

No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive,…