Reporting Services Analyst; Temporary

Job Overview

Reporting to the Senior Data Strategy & Solutions manager, the Reporting Services Analyst (RSA) serves as a key subject matter expert for college-wide reporting tools. The RSA manages day-to-day support of reporting services including, but not limited to, Entrinsik’s Informer and Workday. The RSA works with clients to solve reporting issues and provides universal expertise and guidance with query writing and system performance.

As part of a data management team focused on data governance, data quality, and reporting, the RSA supports ongoing refinement of internal best practices by developing close partnerships internally and externally. The RSA is a liaison between Berklee’s business areas and other technical areas to assess reporting needs and requirements for making reporting-related recommendations that improve business processes, meet business needs, and enhance the end‑user experience.

The RSA adds industry knowledge and will be a subject matter expert in enterprise reporting-related discussions. The RSA will work on and sometimes manage reporting projects within the Enterprise Technology Services project portfolio, and will be a critical player working directly with the Senior Data Strategy & Solutions Manager to establish an enterprise data strategy for the institution.

• Bachelor’s Degree in business systems, information technology, or a related field.
• 5+ years of experience building and supporting enterprise reporting services.
• Experience with multiple reporting applications including Workday, Colleague, Power Campus, and Salesforce.
• Experience troubleshooting issues and excellent follow-up skills.

• Maintain day-to-day support of reporting services and assist clients with query writing, dashboard reporting, and analytics.
• Provide support across different platforms:
  Workday, Informer, Colleague, Power Campus, Snowflake.
• Support data mart/warehouse implementation with planning, development, and support.
• Identify and resolve reporting issues or lead teams to resolve them.
• Serve as liaison between business users and technical staff.
• Support a reporting users’ group for report writers.
• Provide subject matter expertise on use of college-wide enterprise reporting services.
• Maintain clear and timely communication with internal and external teams with realistic deadlines and prompt feedback.
• Manage and contribute to Enterprise Technology Services projects.
• Maintain a thorough understanding of existing service offerings and awareness of technical and business direction.
• Contribute to the Workday Student Implementation project to migrate from legacy student information systems to Workday.
• Support data reconciliation on the Workday Student data conversion workstream.
• Create, edit, and test reports for Workday Student.
• Run comparisons of report requirements across legacy platforms to Workday requirements.
• Train report writers on best practices for writing reports.
• Assist with translating business requirements into technical specifications.
• Follow Enterprise Systems guidelines and participate as a member of college committees.
• Perform other duties as assigned.

• Solid interpersonal skills for understanding a broad range of needs and support requirements for delivering exemplary customer service.
• Strong written and verbal communication skills and ability to create and maintain positive, productive relationships with technical and non-technical personnel.
• Excellent judgment and strategic skills for balancing internal priorities with client objectives.
• Strong problem‑solving and organizational skills.
• Dedicated client service orientation and self‑motivation with a high degree of initiative.
• Strong attention to detail and ability to operate independently and set priorities among multiple tasks.
• Comfortable with both detailed analysis and big‑picture considerations.
• Ability to manage multiple tasks, assignments, and projects.
• Demonstrated capacity to develop and maintain effective working relationships with individuals and organizations reflecting a broad range of identities, perspectives, and…