Global Quality Management System Governance and Operations Manager

Job Description

Job Purpose

The Contractor, Global QMS Governance and Operations Support provides operational support for Global QMS Governance, analytics, data integrity/governance/quality, and select project management activities supporting QMS transition and future-state operations. This role partners cross-functionally with Quality and business stakeholders to support governance processes, reporting, documentation, workflow coordination, and execution of operational priorities.

On site.

12 month contract with chance to extend.

• Support Global QMS Governance activities, including meeting coordination, agenda development, minutes, action items, and follow-up tracking.
• Provide operational support for QMS activities and selected transition-related initiatives.
• Support analytics and reporting, including data gathering, tracking, summarization, dashboards, and recurring/ad hoc reports.
• Assist with data integrity, data governance, and data quality activities to support reliable QMS data and reporting.
• Support QMS workflow mapping coordination, including tracking key deliverables, approvals, and process follow-through.
• May draft, edit, review or maintain business and technical documentation, including governance materials, SOPs, work instructions, process maps, meeting summaries, and training materials.
• May develop PowerPoint presentations for governance forums, leadership updates, operational reviews, and project discussions.
• Provide project management support for select initiatives, including timelines, trackers, risks/issues, and status updates.
• Partner with SMEs and cross-functional stakeholders to support alignment of governance, reporting, and operational deliverables.

• Strong organizational, coordination, and follow‑up skills.
• Strong technical writing, editing, and presentation development skills.
• Experience supporting governance processes, reporting, and cross‑functional teams.
• Familiarity with QMS workflows and regulated documentation practices.
• Familiarity with data integrity, data governance, and data quality concepts.
• Experience with analytics, using Smartsheet for trackers, reporting, and action management.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.
• Strong verbal and written communication skills with attention to detail.
• Ability to manage multiple priorities and work independently in a fast‑paced environment.

• Bachelor’s degree in Life Sciences, Quality, Business, Technical Communications, Information Management, or related field preferred.
• Minimum 6 years of relevant experience in QMS support, quality operations, governance support, analytics/reporting, technical writing, or project management support.
• Experience in a regulated environment required; biotechnology, pharmaceutical, medical device, or other GxP environment.
• Experience supporting QMS operations, governance, process improvement, or transition initiatives preferred.

• Governance meeting coordination and follow‑up tracking
• Analytics summaries, dashboards, and reporting support
• QMS workflow and operational tracking
• Business and technical documentation
• Smartsheet trackers, action logs, and status reporting
• Project support for select QMS‑related initiatives