Career Pathways Manager

Overview

We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets.

We’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million.

About the Role The Career Pathways Manager plays a critical role in Roo’s mission to connect veterinary professionals with meaningful employment opportunities. This role supports the execution of our full-time placement operations, ensuring a smooth, efficient, and high-quality experience for both veterinary professionals and hospital partners. You’ll oversee the candidate journey, coordinate internal workflows, and partner cross-functionally to enhance the end-to-end placement process.

This is a highly collaborative role, ideal for someone who is detail-oriented, proactive, and passionate about supporting professionals in the veterinary field. You will report directly to the Senior Manager, Career Pathways and work closely with Account Managers, hospital partners, enterprise clients, and the cross-functional Full-Time Placement (FTP) squad.

• Candidate Coordination & Support — Guide veterinarians and technicians through the full-time placement process, from interest to offer.
• — Maintain clear, consistent communication with candidates to ensure a supportive and personalized experience.
• — Collect, organize, and share candidate materials (e.g., resumes, references) with hospitals in alignment with Roo standards.

• Hospital & Internal Partner Collaboration — Work closely with VetAM, HSP, and Enterprise to ensure hospitals are matched with the right veterinary professionals.
• — Track hiring needs and placement opportunities to inform pipeline development.
• — Collaborate with the Senior Manager and cross-functional squad to identify placement opportunities and proactively flag risks.

• Process Execution & Improvement — Follow and uphold Standard Operating Procedures (SOPs) developed by the senior manager and FTP squad.
• — Identify workflow gaps or bottlenecks and suggest process improvements.
• — Support testing and rollout of new tools or processes aimed at improving efficiency and experience.

• Tracking & Reporting — Keep candidate and placement records up-to-date in Hub Spot and other systems.
• — Assist with data entry and report generation to support internal visibility and forecasting.
• — Monitor milestones and timelines for placements to ensure timely progress and stakeholder communication.

• Billing & Administrative Support — Coordinate with finance to ensure accurate billing for completed placements.
• — Help resolve billing-related issues by liaising between internal teams and hospital partners.

• Proven experience coordinating permanent placements on Roo or a similar platform.
• Demonstrated track record with relationship management skills.
• Strong analytical and problem-solving skills.
• Proficiency in CRM systems, ticketing systems and other common SaaS tools (Hubspot, Zendesk or similar).
• Excellent communication and collaboration skills.
• Detail-oriented with a focus on accuracy and data integrity.
• Ability to work independently and manage multiple projects simultaneously.
• Certification in revenue operations or relevant fields is a plus.

While we are a remote-first company, if you are based in San Francisco this will be a hybrid role. Please see compensation ranges based on our geographical tiering system (examples provided):

• Tier 1 Pay Range (examples: San Francisco, NYC): $90,000–$115,000 USD
• Tier 2 Pay Range (examples: LA, Boston, Seattle, DC, San Diego, Chicago): $80,000–$105,000 USD
• Tier 3 Pay Range (examples: Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento): $75,000–$98,000 USD
• Tier 4 Pay Range (examples: Minneapolis, Miami, Atlanta, Phoenix,…