Senior Customer Solutions Manager , WWPS HCLS

About the Role

We are looking for a Senior Customer Solutions Manager (CSM) to join our Worldwide Public Sector (WWPS) Healthcare & Life Sciences (HCLS) team. In this role, you will partner with leading pharmaceutical, biotechnology, medical device, and diagnostics companies to accelerate their cloud and AI transformation journeys across drug discovery, clinical trials, commercial operations, and enterprise modernization.

• Identify and accelerate customers’ realization of value throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best practices.
• Own end-to-end customer transformation strategy, connecting technical execution to measurable business outcomes.
• Design and drive strategic initiatives including large‑scale migrations, AI/ML adoption, and data modernization programs specific to Life Sciences workflows.
• Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous environments.
• Establish and mature operating models and governance structures to drive scale and long‑term success.
• Orchestrate cross‑functional delivery across sales, solutions architecture, enterprise support, professional services, and AWS partners.
• Earn trust from technical practitioners to C‑suite executives; serve as the customer’s cloud journey coach and voice of the customer within AWS.
• Lead executive briefings, roadmap reviews, and business outcome alignment sessions.
• Apply deep understanding of Life Sciences regulatory requirements (FDA, HIPAA, GxP) and domain‑specific use cases.
• Help customers achieve organizational cloud readiness and AI fluency through skills development and experience‑based accelerators.
• Mentor and develop other CSMs; drive process improvements and mechanisms that scale impact across the portfolio.

No two days look the same. You may lead an Executive Briefing Session with a pharma CTO, unblock a multi‑petabyte migration alongside Solutions Architects, advocate for a customer feature request in an internal product review, build a GenAI prototype using Bedrock and Strands, prepare a business outcome report quantifying quarterly impact, or coach a customer team through organizational cloud readiness. The role blends strategic thinking with hands‑on execution, technical depth with executive communication, and customer obsession with internal innovation.

• 5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• 2+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
• Bachelor’s degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.
• Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.

• PMP certification, or SCRUM/Agile, SAFe certification.
• Experience implementing cloud services including migrations and modernization projects or similar.
• MBA, or 2+ years of solving problems with technology in the Healthcare/Life Sciences Industry experience.
• Knowledge of global environmental, health and safety regulations.
• AWS certification(s) and/or hands‑on experience with AWS services (compute, AI/ML, analytics, security, data).
• Experience driving AI/ML adoption programs, GenAI implementations, or data platform modernization initiatives.
• Knowledge of scientific computing, genomics pipelines, clinical data management, or drug discovery workflows.
• PMP, Agile, or equivalent project experience working in the public sector or with regulated industries.
• Demonstrated ability to influence without authority across matrixed organizations.
• Track record of delivering transformation outcomes for Fortune 500 or enterprise customers.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Compensation:
Base salary ranges vary by location (e.g., Boston – $153,600 to $207,800;
Jersey City – $169,000 to $228,600;
New York City – $169,000 to $228,600; Arlington – $153,600 to $207,800; Herndon – $153,600 to $207,800). The total compensation package includes sign‑on payments and restricted stock units (RSUs).

Benefits:
Comprehensive health, dental, vision, and prescription coverage, basic life & AD&D insurance, optional supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, and adoption and surrogacy reimbursement. 401(k) matching, paid time off, and parental leave also available.