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FAMAIT Support Specialist, Boston MA pa Boston, Massachuse
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-06-04
Listing for:
Franklin Fitch
Full Time
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Are you an experienced IT professional keen on delivering support in a dynamic and fast-paced environment? This is a fantastic opportunity to join a highly regarded team as an IT Support Specialist based in Massachusetts. You’ll work directly with attorneys and staff while developing your skills with cutting‑edge legal technologies.
What you’ll be doing :- Act as first point of contact for IT support via phone, email, or in person
- Collaborate with IT staff at all levels, including engineers and directors
- Monitor and resolve incidents through the Service Now ticketing system, with an average workload of 25–35 tickets per day
- Occasionally collaborate with other IT team members to test software applications and update technical documentation
- Minimum of 1 year experience in similar role, working in medium to large law firm
- Proficiency in Office 365
- Proficiency supporting Microsoft Windows
- Bachelor’s degree/2-year experience in IT Support environment in international law firm
- Experience troubleshooting Windows 10
- Proficiency in administering distribution lists, mobile devices & mailboxes within Microsoft Exchange Administration console
- Can install, service, and support Dell computer hardware
Does this sound like a role for you? Apply now!
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