FAMAIT Support Specialist, Boston MA pa Boston, Massachuse

Are you an experienced IT professional keen on delivering support in a dynamic and fast-paced environment? This is a fantastic opportunity to join a highly regarded team as an IT Support Specialist based in Massachusetts. You’ll work directly with attorneys and staff while developing your skills with cutting‑edge legal technologies.

• Act as first point of contact for IT support via phone, email, or in person
• Collaborate with IT staff at all levels, including engineers and directors
• Monitor and resolve incidents through the Service Now ticketing system, with an average workload of 25–35 tickets per day
• Occasionally collaborate with other IT team members to test software applications and update technical documentation

• Minimum of 1 year experience in similar role, working in medium to large law firm
• Proficiency in Office 365
• Proficiency supporting Microsoft Windows

• Bachelor’s degree/2-year experience in IT Support environment in international law firm
• Experience troubleshooting Windows 10
• Proficiency in administering distribution lists, mobile devices & mailboxes within Microsoft Exchange Administration console
• Can install, service, and support Dell computer hardware

Does this sound like a role for you? Apply now!