Application Support L2​/L3

Overview

Job Summary
We are seeking an Application Support (L2/L3) professional to provide advanced technical support and maintenance for enterprise applications. The role involves troubleshooting complex issues, collaborating with cross-functional teams, and ensuring high availability and performance of critical systems.

• Provide L2/L3 support for .NET and Java-based applications.
• Troubleshoot and resolve issues in C#, ASP.NET, Java, Spring, Hibernate.
• Collaborate with development, QA, and Dev Ops teams.
• Monitor application health and performance.
• Perform root cause analysis and implement fixes.
• Maintain technical documentation and support SLAs.
• Knowledge on Operating systems:
  Windows, Linux, Unix.
• Manage and support servers, networks, and virtualization platforms.
• Troubleshoot hardware, software, and network issues.
• Implement system upgrades, patches, and backups.
• Ensure infrastructure security and compliance.
• Maintain system documentation and performance metrics.

Note:

The original document lists a form-like field block (Email , Cell phone, First Name, Last Name) which does not contain actual qualification details. No explicit qualifications are provided in the text.