NEIDL IT Systems Specialist, National Emerging Infectious Diseases Lab Boston, MA

NEIDL IT SYSTEMS SPECIALIST, National Emerging Infectious Diseases Lab

Position Type:
Full‑Time/Regular.

Boston University's National Emerging Infectious Diseases Laboratories seeks a technology professional to support research and operations. The IT Systems Specialist primarily provides direct client support, configures systems, recommends solutions, educates users, and maintains Windows and Mac computers.

• Provide direct client support for IT requests and issues.
• Configure Windows and Mac systems, including installation, upgrades, and maintenance.
• Recommend technical solutions and educate users on available tools.
• Implement and troubleshoot Windows and Mac hardware, software, OS, and network connectivity.
• Administer remote assistance, asset management, deployment, and mobile device management tools.
• Apply wired and wireless networking principles (TCP/IP, application protocols).
• Contribute to special technology projects supporting the NEIDL’s research.

• Deep familiarity with Windows and MacOS operating system use and management.
• Experience installing, configuring, and upgrading Windows and Mac systems.
• Proven troubleshooting hardware, software, OS, and network issues.
• Familiarity with Microsoft Office, Microsoft Teams, Zoom, and Active Directory.
• Experience with enterprise support tools such as remote assistance, asset management, deployment, patching, virus protection, and encryption.
• Knowledge of wired and wireless networking principles, TCP/IP, and application protocols.
• Client‑facing IT experience with excellent customer service and a service‑oriented approach.

• US citizenship or Permanent Resident (Green Card) status for DOJ Security Risk Assessment approval.
• Successful completion of criminal background check, basic background check (SSN, academic credentials, past employment, licenses and credentials, SORI check, credit history), medical clearance, and training.
• For IT system support roles, optional Department of Justice Criminal Background Check and Fingerprinting, and Select Agent Use Approval as required by CDC, BPHC, and IBC.
• Ongoing periodic background reviews, regulatory compliance, and clearance maintenance required for NEIDL access.

• Paid intersession break, 13 paid holidays, and PTO.
• University‑funded retirement plan with full vesting after 2 years.
• Tuition assistance program for employees and family members.
• Wellness resources and part‑time employee perks (see BU resources).

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We appreciate each individual's knowledge, experiences, and insights which enhance our organization and ensure equitable and welcoming practices.

If you require a reasonable accommodation to complete the employment application process, please contact the Equal Opportunity Office at 617‑353‑6474.