IT Systems Analyst

If you're passionate about innovation and want to make a meaningful impact, join us at Edenred Benefits.* :
We offer 100% company-paid medical and dental coverage for employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability.* :
Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident.* :
Competitive annual base salary of $70,000* :
Take advantage of our 401K plan with a generous employer match.

The IT System Analyst is Responsible for support of end users and workplace equipment in Edenred’sshowcase their skills in customer service, service management, and vendor management, with empathy and communication skills being critical. offices in Boston and Waltham, Massachusetts offices. The IT Systems Analyst plays a significant role in our IT infrastructure, functioning as the face of the department and the single point of contact for most IT interactions.

In this role, the IT Systems Analyst will
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* Essential Functions:

Duties and Responsibilities
** Perform other related duties as assigned.
** Required Skills/Abilities:
** Excellent verbal and written communication skills. Excellent interpersonal and customer service skills with a focus on providing positive user experiences.
Excellent organizational skills and attention to detail, particularly in asset management and documentation. Excellent time management skills with the ability to prioritize tasks and respond to support requests efficiently. Strong analytical and problem-solving skills to diagnose and resolve technical issues. Ability to work independently and as part of a team. Ability to function well in a fast-paced environment and maintain composure under pressure.
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* Education and Experience:

** Bachelor’s degree in Information Technology desktop support role. or a related field, or equivalent hands-on experience in a At least 2 years of experience providing direct end-user support in a desktop support environment. Working knowledge of the ITIL framework and IT service management best practices. Minimum of 2 years of experience supporting cloud technologies, including Microsoft 365 (SharePoint) and Microsoft Azure.

Minimum of 2 years of experience managing and troubleshooting Windows 10 and Windows 11 environments. Minimum of 2 years of experience managing and supporting macOS systems. Experience working in multinational or large corporate environments is a plus.  
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* Physical Requirements:

** the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to
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