Senior, Learning & EVENT Technology Specialist, IS&T Classroom Technology Services Boston, MA

We are looking for an energetic, self‑directed, and motivated individual to join our Technology Experience & Community group as a Senior LETS Specialist on our AV/IT field engineering team. This hands‑on role involves installing, configuring, repairing, and troubleshooting systems while providing advanced support for a wide range of AV/IT technology and services. You will also advise management on emerging technologies, test and verify new solutions, and serve on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead.

This position will interface with consultants, integrators, vendors, general contractors, trades, and other partners.

• 8+ years of progressively responsible experience with AV/IT technology in a support role.
• Bachelor's degree required;
  Masters preferred. (Work experience accepted in lieu of degree)
• Valid driver's license.
• Ability to lift moderately heavy equipment (up to 75 pounds).
• AVIXA CTS or CTS‑I certification(s) preferred.

• DSP Biamp Configuration
• AVoIP (Quality of Service)
• Virtual Control – VC4 (Programming, Loading, Setup, Linux)
• Install/Configure – Zoom/Teams Rooms
• AV Networking
• Cable Termination
• RS‑232
• Familiarity with enterprise management software (e.g., Crestron XIO or Fusion)
• Working knowledge of digital signage solutions (e.g., Appspace)
• Experience with ticketing systems (e.g., Service Now)
• Programming or commissioning experience in professional audio/video integration preferred

• Patience in problem‑solving complex technical issues, both over the phone and in person, with diverse customers.
• Ability to learn and support new technology quickly.
• Excellent interpersonal communication and strong customer service skills.
• Ability to work productively in cross‑functional teams and independently.
• Ability to maintain control in rapidly changing situations, exhibiting a high level of independent decision‑making.
• Willingness to train and share knowledge with other team members.

• Time Off:
  Generous time off, paid intersession break, and 13 paid holidays.
• Retirement:
  University‑funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance:
  Competitive tuition assistance program for yourself and family members.
• Transportation:
  Discounted MBTA pass and additional commuting options.
• Wellness:
  Programs and classes at little or no cost, including workshops and personal counseling.
• Culture & Community:
  Access to discounts or free admission to various city art/cultural institutes around Boston.
• Public Service Loan Forgiveness
• Pet Insurance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.