Field Engineer_ Boston ,MA; W2​/Direct Client Airline

MAC/Windows/ PC Deployment/ Hardware Exp Responsibilities

Responsible for a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting IT infrastructure in office environments, reservation centers, and airport locations.

• Provide service and customer support during field visits or dispatches
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes and procedures
• Collect and analyze performance data to provide technical assistance
• Tie workflow to schedules and operational requirements
• Accurately document solutions related to complex issues
• Create workaround procedures when standard procedures have failed and ensure issues are resolved
• Troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers
• Build positive relationships with customers and internal stakeholders
• Ability to use a ladder as required for equipment installation and support activities

Strong troubleshooting and customer support skills.

• Excellent communication and documentation abilities
• Ability to work in office, airport, and operational environments
• Experience supporting IT infrastructure and end-user devices preferred