Executive Support Technician L3

Position: Executive Support Technician L3 US
Job Description
WE'RE HIRING AS A EXECUTIVE SUPPORT TECHNICIAN AT BOSTON, MASSACHUSETTS USA!

Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Executive Support Technician L3 to perform Senior L3 IT Support, to enhance its Field Services Operations (FSO) and Executive Officer (EO) Support n us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

Requirements

What You'll Do:

• Deliver exceptional customer service and support as an IT evangelist for CxO-level leaders and their support staff
• Proactively ensure the technology needs of executive leadership are met
• Provide in-person helpdesk support to employees when not supporting executives
• Participate in scheduled on-call coverage, after-hours support, and off-site executive events (meetings, conferences, business travel)
• Deliver high-quality IT support to C-level users and maintain strong customer satisfaction
• Ensure service levels are met and exceeded, identifying and implementing process improvements
• Support endpoint security standards (antivirus, firewall, patching, two-factor authentication)
• Lead testing, configuration, installation, and repair of hardware and software used by executives
• Collaborate with global teams to implement support processes, escalation paths, and regional visibility
• Provide hands-on support and training for common technical issues faced by executives and staff
• Perform computer upgrades, migrations, and device lifecycle management for executive users
• Document and maintain executive support best practices and IT procedures
• Own and drive IT projects and deliverables for the executive support function
• Act as an escalation point for helpdesk technicians and end-user support issues

Who You Are:

• Strong in technical support with a passion for problem-solving
• Highly committed to customer service with strong integrity
• Skilled at setting expectations and consistently following through on commitments
• Possess strong executive presence and professionalism
• Excellent at documenting case status and communicating updates clearly
• Continuously learning and expanding technical IT expertise
• Detail-oriented, especially with documentation and process maintenance
• Values standards, consistency, and best practices to enable scalability
• Able to prioritize effectively and work within deadlines
• Strong relationship builder with both business users and IT teams
• Experienced in Mac hardware and software troubleshooting
• Understands the importance of timely and responsive support in user experience

Requirements:

• 10+ years of IT Support experience in a professional environment
• Minimum 3 years supporting C-level executives
• Strong 1st and 2nd line IT support experience
• Proven experience managing and tracking support tickets
• Excellent customer service, problem-solving, and teamwork skills
• Strong communication and interpersonal abilities
• Experience working with vendors and managing external relationships
• Extensive technical knowledge of macOS, Android, and Windows 10/11
• Strong understanding of end-user technologies and support environments
• Knowledge of network fundamentals (network configuration, VPN, printing, etc.)
• Experience supporting MS Teams or other VoIP systems
• Expert-level support of Microsoft Office 365 (Outlook, Word, Excel, PowerPoint)
• Strong audio/video troubleshooting and conferencing support experience
• Experience with platforms such as MS Teams, Webex, and Zoom
• Ability to participate in on-call rotation including evenings and weekends
• Willingness to travel regionally or globally for executive support and events
• Strong attention to detail

Desired

Skills:

• Prior experience in an IT executive support team with leadership or supervisory responsibilities
• Network troubleshooting experience
• Certifications in Mac, Linux, MCSE, or networking
• Experience with LDAP and Active Directory
• Knowledge of security practices and mobile device management (MDM)

Benefits

Why Join Us?

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Boston, Massachusetts and be at the forefront of IT support excellence!