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Senior Tier 2 SaaS Support Specialist; Hybrid, Mon-Thu

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: HqO, Inc
Full Time position
Listed on 2026-06-05
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 71000 - 79000 USD Yearly USD 71000.00 79000.00 YEAR
Job Description & How to Apply Below
Position: Senior Tier 2 SaaS Support Specialist (Hybrid, Mon-Thu)

HqO, Inc is seeking a Tier 2 Support Representative in Boston to join our Customer Support team. In this role, you will respond to escalated customer inquiries, ensuring high-quality support that drives satisfaction and retention.

The role requires 3-5 years of experience in customer support, with a focus on SaaS. Applicants should have excellent communication and troubleshooting skills. This position offers a collaborative hybrid work model with competitive compensation and benefits.

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Position Requirements
10+ Years work experience
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