Senior Education LMS Specialist

The Institute for Healthcare Improvement (IHI) is a leading, globally recognized not-for-profit health care improvement organization that has been applying evidence-based quality improvement methods to meet current and future health care challenges for more than 30 years. IHI provides millions of people in health care with methods, tools, and resources to make care better, safer, and more equitable; convenes experts to enable knowledge sharing and peer-learning;

and advises health systems and hospitals of all sizes in improving their systems and outcomes 's mission is to innovate and lead transformational improvement in health and health care worldwide.

Position Summary:

Reporting to the Director of Operations in the Education Business line, the Senior Education LMS Specialist will ensure the learning platform used by the IHI Education Department and associated processes are functional and optimized in support of IHI’s mission. In collaboration with multiple departments at IHI, the Senior Education LMS Specialist will manage the administration and support of content, users, reporting, and functionality of the LMS system.

Position Responsibilities:

Responsibilities include but are not limited to the following:

• Configure and maintain LMS for optimal functionality across various instructional formats while ensuring compliance with security and accessibility standards
• Identify areas for improvement and propose solutions to enhance efficiency and learner experience in line with industry trends
• Assist with managing the technical aspects of the education system, including user management, access control, and system troubleshooting
• Maintain data integrity, course functionality, and organization within the education system in line with content policies and best practices
• Create, update, and facilitate learning opportunities and resources for all education system users in line with their use of the system
• Collaborate with stakeholders to define reporting requirements and enhance efficiency of generating and consuming data
• Collaborate with internal and external stakeholders to align education system processes and functionalities with organizational goals
• Support the Customer Experience team with first-line troubleshooting for customer education system-related issues
• In partnership with IT, troubleshoot LMS-related issues including user testing, accessibility, and new configurations
• Develop tools and resources that streamline workflows related to IHI customers and education products, ensuring compatibility with our education systems
• Other duties as assigned

Position

Knowledge, Skills and Abilities:

LMS Knowledge:

• In partnership with IT, understanding of the specific LMS platform(s) being used, including its architecture, features, and configuration options
• Familiarity with delivery of online education using an LMS
• Knowledge of LMS administration tasks such as user management, course creation, enrollment management, and reporting
• Familiarity with accessibility standards such as WCAG (Web Content Accessibility Guidelines) to ensure the LMS is accessible to users with disabilities.

IT Knowledge:

• Broad understanding of information technology principles and concepts
• Strong knowledge of modern industry specifications such as SCORM, xAPI, cmi5 and how they are managed in an LMS environment

Communication and

Collaboration:

• Strong interpersonal and communication skills to effectively collaborate with staff across multiple departments, instructors, and other stakeholders
• Ability to communicate technical concepts to non-technical individuals in a clear and concise manner
• Skill in providing user support and training on LMS functionalities to ensure smooth adoption and usage

Problem Solving and Analytical

Skills:

• Aptitude for identifying and analyzing complex technical issues related to the LMS and proposing appropriate solutions
• Ability to troubleshoot and diagnose problems by systematically identifying root causes
• Skill in analyzing data and generating reports to track LMS usage, performance, and user engagement

Project Management:

• Ability to manage LMS-related projects, such as system upgrades, new feature implementation, or integration with…