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Technical Support HelpDesk/Support

SaaS Technical Support Specialist - Customer Advocacy

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Homerun B.V.
Full Time position
Listed on 2026-06-05
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A tech company in Boston is seeking a Technical Support Specialist to deliver technical assistance to users of the Sci Sure platform. You will act as the primary point for escalations and facilitate communication between customers and the engineering team. The ideal candidate possesses strong analytical skills and a customer-centric mindset, with 1-2 years of experience in customer service or IT.

Proficiency with tools like Zendesk and JIRA, along with a degree in computer science or IT, are preferred. Join us to enhance the customer experience!
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