Senior Customer Solutions Manager , WWPS HCLS

Senior Customer Solutions Manager, WWPS HCLS

Job   | Amazon Web Services, Inc.

Senior Customer Solutions Manager

Join a collaborative and talented team dedicated to helping Amazon achieve new possibilities by leveraging AWS. Our CSM team supports the world’s largest cloud customer—Amazon—by guiding complex, technically advanced initiatives across Amazon’s business units, ensuring that AWS teams work together effectively to deliver customer outcomes.

• Identify and accelerate customers’ realization of value throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best practices.
• Own end‑to‑end customer transformation strategy, connecting technical execution to measurable business outcomes.
• Design and drive strategic initiatives including large‑scale migrations, AI/ML adoption, and data modernization programs specific to Life Sciences workflows.
• Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous environments.
• Establish and mature operating models and governance structures to drive scale and long‑term success.
• Orchestrate cross‑functional delivery across sales, solutions architecture, enterprise support, professional services, and AWS partners.
• Earn trust from technical practitioners to C‑suite executives; serve as the customer’s cloud journey coach and voice of the customer within AWS.
• Lead executive briefings, roadmap reviews, and business outcome alignment sessions.
• Apply deep understanding of Life Sciences regulatory requirements (FDA, HIPAA, GxP) and domain‑specific use cases.
• Help customers achieve organizational cloud readiness and AI fluency through skills development and experience‑based accelerators.
• Mentor and develop other CSMs; drive process improvements and mechanisms that scale impact across the portfolio.

• 5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• 2+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
• Bachelor’s degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.
• Experience contributing to the architecture and design (design patterns, reliability and scaling) of new and existing systems.
• PMP certification, or SCRUM/Agile, SAFe certification.
• Experience implementing cloud services including migrations and modernization projects or similar.
• MBA, or 2+ years of solving problems with technology in the Healthcare/Life Sciences industry.
• Knowledge of global environmental, health and safety regulations.
• AWS certification(s) and/or hands‑on experience with AWS services (compute, AI/ML, analytics, security, data).
• Experience driving AI/ML adoption programs, GenAI implementations, or data platform modernization initiatives.
• Knowledge of scientific computing, genomics pipelines, clinical data management, or drug discovery workflows.
• Ability to influence without authority across matrixed organizations.
• Track record of delivering transformation outcomes for Fortune 500 or enterprise customers.

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional Supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. It also includes sign‑on payments and restricted stock units (RSUs). For more details, see Amazon’s benefits page.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation, please visit (Use the "Apply for this Job" box below). for more information.

USA, MA, Boston – $–$ annually
USA, NJ, Jersey City – $–$ annually
USA, NY, New York – $–$ annually
USA, VA, Arlington – $–$ annually
USA, VA, Herndon – $–$ annually