Executive Deskside Support Technician

Required Qualifications

• Bachelor's degree or equivalent, related work, or military experience
• 2 years’ experience supporting a corporate, networked computer environment
• Bachelor’s degree in Computer Science, Management Information Systems, or related field
• 10 years of experience supporting a corporate networked computer environment, including installing, troubleshooting, and supporting corporate AV equipment; building, deploying and troubleshooting computers; providing executive/VIP support
• MCP, MSCE or A+ certifications
• Microsoft Windows OS, Active Directory, O365 and telephony equipment support experience
• Experience with Mac OS

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

• Deliver world-class white glove support to all executives, onsite and remote, in a courteous professional manner
• Develop solid relationships and demonstrate expert-level ability to inspire trust and maintain confidentiality to best support and improve executive-level needs
• Advanced knowledge, support, and troubleshooting of AV, presentation, and teleconferencing equipment
• Contribute to recommendation of new technologies that will be beneficial to the company
• Independently resolve complex, break-fix issues; troubleshoot user problems at the desktop or provide phone support to diagnose remote customer issues

Annual Salary Range: $106,383 to $132,978. Actual compensation may vary due to factors such as experience and skill set. This is an incentive-based position, which may include bonuses, incentive or commission plans.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement.