Senior Client Engineer; Onsite

Position: Senior Client Engineer (Onsite)
Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As Axon's Senior Client Engineer, you will be a senior technical owner within the IT Engineering team, helping shape how Axon's global workforce connects, collaborates, and stays secure. You will own and advance Axon's Google Enterprise ecosystem, lead strategic platform initiatives, and drive automation improvements that make IT operations more scalable, reliable, and efficient.

This is a hands-on individual contributor role for an experienced engineer who can lead complex technical work streams, operate independently, and partner cross-functionally across IT, Security, Legal, People Operations, and business teams.

What You'll Do

Location:

Boston, MA

Reports to:

Director, IT Engineering

Direct Reports:
None - this is an individual contributor role

* p]:inline" data-stream down="list-item"Serve as the technical owner and lead administrator for Axon's Google Workspace / Google Enterprise environment.

* p]:inline" data-stream down="list-item"Lead strategic Google Workspace initiatives, including tool integrations, new feature rollouts, workforce enablement efforts, M&A integrations, and cross-functional tooling projects.

* p]:inline" data-stream down="list-item"Manage Google Workspace administration across Drive governance, Gmail administration, DLP policy, domain migrations, Vault, retention policies, litigation holds, eDiscovery, Context-Aware Access, and audit log monitoring.

* p]:inline" data-stream down="list-item"Act as the internal subject matter expert for Google Workspace integrations, including Okta SSO, Slack, and third-party SaaS connectors.

* p]:inline" data-stream down="list-item"Own escalated support for complex Google Workspace, collaboration, identity, endpoint, and SaaS platform issues.

* p]:inline" data-stream down="list-item"Identify opportunities to improve IT Engineering systems and processes through automation, workflow design, and operational improvements.

* p]:inline" data-stream down="list-item"Architect, build, and maintain automation using API integrations, Okta Workflows, Service Now, Slack, scripting, and low-code platforms.

* p]:inline" data-stream down="list-item"Maintain platform health, improve operational reliability, and support KTLO activities across collaboration, identity, endpoint, and IT Engineering systems based on team needs and technical expertise.

* p]:inline" data-stream down="list-item"Document technical decisions, process changes, and operational runbooks to support knowledge sharing and long-term maintainability.

* p]:inline" data-stream down="list-item"Partner with cross-functional stakeholders to ensure Axon's collaboration and endpoint platforms meet business, security, compliance, and employee experience needs.

What You Bring

* p]:inline" data-stream down="list-item"4-6 years of administrative experience with Google Enterprise / Google Workspace and adjacent enterprise-grade SaaS collaboration tools.

* p]:inline" data-stream down="list-item"Proven experience managing Google Workspace at scale, including Drive governance, Gmail administration, DLP policies, domain migrations, and Vault.

* p]:inline" data-stream down="list-item"Strong understanding of identity and access management concepts, including SAML, OAuth, SCIM, RBAC, and user provisioning.

* p]:inline" data-stream down="list-item"Hands-on experience with Okta, including SSO integrations and workflow automation.

* p]:inline" data-stream down="list-item"Experience managing endpoint fleets through Jamf, Intune, Tanium, or equivalent MDM / endpoint management platforms.

* p]:inline" data-stream down="list-item"Proficiency with Power Shell, Bash, Python, or similar scripting languages for task automation.

* p]:inline" data-stream down="list-item"Strong understanding of REST API integrations and system-to-system automation.

* p]:inline" data-stream down="list-item"Demonstrated ability to lead technical work streams from discovery through implementation with minimal oversight.

* p]:inline" data-stream down="list-item"Clear, direct communication style with the ability to document decisions, explain tradeoffs, and drive alignment across cross-functional stakeholders.

Work Location

This role is based out of our Boston office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation,…