Program Manager​/Chief of Staff

Overview

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.

We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

The Program Manager/Chief of Staff (CoS) to the VP of Technology Infrastructure serves as a strategic partner, program leader, and operational integrator across the Infrastructure organization. This role is responsible for driving execution of key initiatives, ensuring alignment across compute, network, storage, shared services engineering, collaboration, end-user services, ITOM, ITSM, and Service Now platforms.

• Strategy, Roadmap & Portfolio Management – Own and coordinate the end-to-end Infrastructure roadmap; drive roadmap definition, prioritization, and sequencing; maintain integrated initiative view, dependencies, and milestones; establish governance processes and KPIs
• Executive Communications & Reporting – Develop executive presentations and reporting; provide status, risks, and mitigation updates; translate technical initiatives into business messaging
• Program & Project Oversight – Oversee cross-functional programs; manage risks (including audit response), dependencies, and execution alignment
• Leadership Support & Cadence Management – Manage staff meetings, agendas, and follow-ups; coordinate all-hands and leadership forums; support operating model maturity across teams
• Events & Travel Coordination – Oversee planning leadership events, offsites, and travel logistics in partnership with area Administrative Assistant
• Vendor & Contract Management – Coordinate approach used across Infrastructure for hardware, software, and services contracts; partner with Infrastructure tower leads, procurement and IT Finance point persons; assist with renewals and vendor relationships
• Cross-Functional Alignment – Ensure coordination across infrastructure domains; support transformation and automation initiatives
• Continuous Improvement – Identify process improvements and efficiency opportunities; maintain documentation and tracking across initiatives

• Decision support and prioritization
• Stakeholder engagement
• Change management
• Budget and planning support
• Special projects

• Strong ability to promote, champion change; start with ‘yes’
• Innovative leader with the ability to question status quo, influence change and provide forward thinking
• Ability to operate with ambiguity and limited information
• Strong soft skills and judgement; leadership and people skills are critical success factors
• Strong Project/Program Management Financial Acumen
• Ability to communicate the need for change, its purpose, and its expected impact to stakeholders at all levels
• Discipline and flexibility; ability to be decisive and balance competing needs
• Ability to understand and articulate critical items vs. noise; keep team focused on priorities
• Ability to drive simplified solutions to complex problems to enable positive outcomes
• Proven ability to build partnerships across the enterprise and at various levels
• Decision-making orientation; timely, well-reasoned…