Systems Administrator

About the Office of the Inspector General (OIG or Office)

The Massachusetts OIG is at the forefront of promoting effective government and the responsible use of public money and property. The OIG is an independent state agency charged with preventing and detecting fraud, waste, and abuse in the use of public funds and public property. The OIG has broad oversight of how state and local governments use federal, state and local funds and property.

The Office is led by the Inspector General of the Commonwealth, who is appointed by the Governor, Attorney General and Auditor. M.G.L. c. 12A, § 2. The OIG is organized into three bureaus:
Specialty & General Government, Legal & Compliance, and Operations, Training & Publications. The bureaus focus on specific agencies, issues, or functions. See Welcome to the Office of the Inspector General | (Use the "Apply for this Job" box below). for more information about the OIG.

Further details may be found at Chapter 12A (ma legislature.gov).

Operations, Training and Publications Bureau

The Operations, Training and Publications Bureau is managed by the Chief Operating Officer and plays a crucial role within the OIG. It is responsible for a variety of functions, including budgeting, revenue, auditing, financial reporting, office administration, procurement, operations, information technology, communications, publications, human resources, data analytics, and records management. It also includes the Learning and Development Division, which provides training and technical assistance to state and municipal employees on a range of issues related to sound management of public resources.

Systems Administrator:

Position Overview

The Systems Administrator is primarily responsible for end-user support, application administration, user access management, troubleshooting, and day-to-day IT service delivery across the agency. This role helps ensure agency systems, applications, devices, and technology services remain operational, secure, stable, and responsive to business needs. The position also supports continual improvement of IT services through structured handling of incidents, service requests, recurring technical issues, system changes, and technology asset management.

Application of responsibility may include, but is not limited to, case management systems, Everlaw e-discovery, the Microsoft 365 environment, support to the Director of IT and Cyber on occasional cloud-related tasks, and agency-wide service and support for end-user devices and technology, including laptops, desktops, printers, conference room technology, and cell phones.

Responsibilities include but are not limited to:

* Serve as systems administrator for agency applications, platforms, and end-user technology services, including configuration, administration, support, and maintenance.

* Administer user accounts, roles, permissions, and group-based access across business systems and technology platforms, including provisioning, modification, and deprovisioning.

* Provide Tier 1 and Tier 2 technical support for agency staff and troubleshoot hardware, software, authentication, connectivity, printing, mobile device, and application-related issues.

* Install, configure, deploy, and maintain end-user devices and related technology, including laptops, desktops, monitors, printers, mobile devices, conference room systems, and cell phones.

* Respond to and coordinate resolution of incidents, outages, and break/fix issues, including escalation to vendors, service providers, and enterprise technology partners when required.

* Identify recurring technical issues, document root causes, and implement corrective actions or recommendations to improve stability and reduce repeat incidents.

* Maintain accurate inventories and records for hardware, software, licenses, system configurations, and assigned technology assets.

* Create and maintain technical documentation, standard operating procedures, support guides, and system administration records.

* Support the Director of IT and Cybersecurity with technical projects, system implementations, cloud-related tasks, and other infrastructure or operational initiatives as assigned.

* Assist with cybersecurity…