Data Analyst, Voice of Customer

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

We are looking for a Data Analyst to enable data-driven decision-making related to voice of the customer and experience design, focused on improving experiences for healthcare providers, payers, and emerging user groups. You will embrace AI-forward techniques and leverage applications like Pendo, Qualtrics, and other data sources to uncover patterns, validate hypotheses, and connect quantitative and qualitative insights. Your work will help teams better understand user behavior and measure experience success.

Candidates must be collaborative, self-starters, and strong communicators, with the ability to design VOC data constructs and translate data into clear, impactful insights.

What You'll Do:

* Coordinate, support and operationalize data collection to enhance AI performance

* Build and maintain dashboards (e.g., Pendo, Qualtrics) to track user behavior, experience metrics, and KPIs

* Aggregate and synthesize quantitative and qualitative data into clear, actionable insights

* Analyze user behavior and feedback to identify trends, issues, and opportunities for experience improvement

* Support VOC initiatives by organizing, maintaining, and evolving insights repositories

* Leverage analytics to inform product decisions and optimize user experience

* Assist with survey design, data preparation, and analysis for research initiatives

* Support in communicating insights and recommendations to stakeholders, including product, design, and business leaders

* Recommend and implement best practices for data instrumentation and tool usage

* Document insights, dashboards, and methodologies for ongoing team use

* Manage and prioritize multiple requests and projects

* Explore and evolve advanced analytics capabilities (ex:, AI-driven insights, cross-platform data integration, API connections) to continuously enhance experience intelligence.

* Travel approximately 3-4 times per year for key meetings

What You'll Bring to Zelis:

* Experience in product analytics, UX research, data analysis, or a related field

* Proficiency with analytics and dashboarding tools (e.g., Pendo, Google Analytics, Amplitude, or similar), including use of AI-enabled features to accelerate insight generation and experimentation

* Strong ability to analyze data and translate findings into actionable insights

* Experience working with large datasets, including data cleaning and manipulation

* Familiarity with UX research methods and experience metrics (e.g., usability, engagement, KPIs)

* Analytical mindset with strong problem-solving skills and business acumen

* Excellent communication skills, with the ability to present insights to both technical and non-technical audiences

* Experience collaborating cross-functionally with design, product,…