Manager, Digital Experience Strategy & Execution

We are looking for a Manager, Digital Experience Strategy & Execution to enable consistent, high-quality execution of John Hancock's digital experience strategy by supporting clear planning, informed prioritization, and strong cross-functional coordination-helping translate strategy into sustained momentum and measurable outcomes across a defined initiative portfolio.

Position Responsibilities:

Digital Planning, Portfolio & Road Mapping

* Support the translation of digital experience strategy into clear, initiative-level roadmaps aligned with Marketing, Technology, Operations, Data, and Distribution partners.

* Coordinate with initiative owners to align plans, timelines, dependencies, and milestones across an assigned portfolio of digital experience efforts.

* Surface overlaps, risks, and critical connection points to inform sequencing, dependencies, and trade-off discussions.

Intake, Triage & Prioritization

* Enable a structured intake and triage model for new digital experience requests within the defined portfolio.

* Partner with stakeholders to clarify scope, effort, dependencies, and anticipated impact prior to roadmap inclusion.

* Identify bottlenecks, discovery needs, and future-state planning gaps early in the lifecycle.

* Develop prioritization inputs and scenario views to support decision-making.

Stakeholder Partnership & Alignment

* Serve as a trusted coordination partner to stakeholders across Marketing, Technology, Operations, and Data.

* Facilitate alignment conversations by synthesizing inputs, clarifying options, and documenting agreed-upon direction.

* Support effective upward communication by distilling complexity into clear summaries, implications, and considerations for senior leaders as needed.

Execution Enablement & Operating Rhythm

* Enable execution hygiene across the portfolio through planning forums, roadmap reviews, dependency tracking, and decision documentation.

* Support initiative owners by reinforcing shared understanding of scope, sequencing, roles, and expectations-without directly owning delivery.

* Proactively surface risks or misalignment and coordinate resolution paths with the appropriate partners.

Leadership Communication & Synthesis

* Prepare clear, succinct materials that articulate initiative status, key themes, risks, and upcoming decisions.

* Support executive-level updates and context-setting by framing progress and issues within broader strategic priorities.

Required Qualifications:

* 6-8+ years of experience in project, program, or portfolio management within large, matrixed organizations.

* Demonstrated ability to influence, align, and coordinate work across teams without direct authority.

* Strong synthesis, communication, and organizational skills, with comfort navigating ambiguity.

Preferred Qualifications:

* Experience supporting digital experience platforms, Mar Tech, or customer-facing ecosystems strongly preferred.

When you join our team:

* We'll empower you to learn and grow the career you want.

* We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

* As part of our global team, we'll support you in shaping the future you want to see.

If you are applying to this role in Massachusetts, please note the salary range is $92,475 - $160,290 USD.

#LI-JH

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Referenced Salary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$92,475.00 USD - $ USD

Employees also have the…